Digital Specialty Account Manager, Auvelity (Pacific Northwest Region)

Role Summary

Digital Specialty Account Manager (DSAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful launch of Axsome’s current and future product pipeline. This role is virtual-based, gaining access to customers through digital channels and engagement. The DSAM will be responsible for product performance at a territory level, be a disease category expert and product champion, provide account management support, and possess knowledge of the local landscape to assess stakeholders and future trends. Reports to the Digital Regional Business Director. This is a remote role covering the Pacific Time Zone, and candidates must be willing to work PST hours.

Responsibilities

• Engage with customers virtually through digital channels
• Develop a comprehensive territory business plan aimed at achieving and exceeding quarterly and annual goals
• Promote Axsome products within approved labeling in an ethical manner consistent with guidelines
• Develop strong customer relationships by understanding customer needs
• Serve as a resource to customers and staff regarding payer policies and processes
• Maximize use of marketing resources to grow customer confidence to prescribe Axsome medications
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, leadership, marketing, and other internal departments
• Complete all training classes
• Complete administrative duties accurately and timely
• Manage efforts within assigned promotional budget
• Collaborate across all corporate functions
• Ensure timely access for patients through patient services and savings programs
• Additional responsibilities as assigned

Qualifications

• Bachelor‚Äôs degree from an accredited college or university
• Minimum of 2 years of field or virtual customer experience and/or account management (remote sales, account management, nursing, or pharmacy) or equivalent
• Demonstrated experience delivering results in a quota/goal-driven environment
• Ability to master and communicate technical specifications
• Pharmaceutical, biotech, or medical marketing/sales experience preferred but not required
• Experience strategizing within cross-functional teams to achieve business goals
• Proven ability to manage multiple tasks concurrently under aggressive timelines
• Comfort with uncertainty and high expectations
• Patient support services experience is a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Skills

• Digital engagement and virtual account management
• Territory planning and execution
• Payer policy navigation
• Cross-functional collaboration
• Communication and relationship-building
• Training and administrative proficiency

Education

• Bachelor‚Äôs degree from an accredited college or university