Dedicated Case Coordinator Texas West

Role: Field-based Case Coordinator supporting patient access to Pfizer's PDPA and VFM products within inflammation and immunology. Objectives include managing the full patient journey from enrollment through post-fill follow-up, ensuring reimbursement and access support. Responsibilities encompass benefits investigation, prior authorization facilitation, appointment scheduling, copay and voucher administration, and ongoing case management using Polaris system. The role serves as a primary contact for patients and healthcare providers on coverage and reimbursement issues, maintaining detailed case documentation and ensuring compliance with safety and regulatory standards. Qualifications: B.S. or B.A., 8+ years in pharmaceutical or related customer-facing roles, with at least 6 months experience with Polaris CRM, reimbursement, and access processes. Skills include effective communication, case ownership, benefit verification, and familiarity with copay programs, specialty pharmacy logistics, and patient support services. Preferred experience includes HUB operations, encrypted communication platforms, and coordination with third-party vendors. High-value details: remote work in the Central time zone, approximately 10-20% travel, focus on biologics or specialty medicines in a patient support context, with an emphasis on compliance, safety reporting, and cross-functional collaboration.