Dedicated Case Coordinator NY Metro

Role: The Inflammation and Immunology Dedicated Case Coordinator (DCC) manages patient access and reimbursement support for prescribed PDPA and VFM products in a field-based, non-promotional capacity. Primary objectives include owning the end-to-end patient journey, serving as the main contact for reimbursement and access issues, and coordinating with healthcare providers, payers, and vendors. Responsibilities encompass benefits investigation, prior authorization, appointment scheduling, program administration, prescription triage, and ongoing follow-up, ensuring compliance and safety reporting throughout. Qualifications: B.S. or B.A. with 8+ years in pharma or related customer-facing roles, including at least 6 months experience with Polaris CRM, reimbursement processes, and benefit verification. Skills include strong communication, relationship-building, and knowledge of specialty pharmaceuticals, patient journeys, and compliance standards. Preferred: Experience working with HUB programs, encrypted email systems, and coordinating with third-party vendors. High-value specifics: Focus on specialty immunology/inflammation products, patient access, and reimbursement processes in a remote, US-based setting with 10-20% travel. The role emphasizes cross-functional collaboration, regulatory adherence, and detailed case management.