Dedicated Care Coordinator New Jersey

Role: Patient Access Coordinator supporting inflammation and immunology therapies, owning the patient journey from enrollment to follow-up. Responsibilities: manage end-to-end case processes including benefits verification, prior authorization, appeals support, appointment coordination, voucher management, copay assistance, prescription triage, and post-fill follow-up. Maintain case documentation in Polaris, coordinate with providers, payers, and internal teams, and ensure compliance with safety and regulatory standards. Requirements: B.S. or B.A.; 8+ years in pharma or related customer-facing roles; minimum 6 months experience in access/reimbursement, familiar with Polaris, benefit investigation, prior authorization, and copay programs; strong communication, organizational, and critical thinking skills. Preferred: experience with HUB programs, encrypted communication tools, third-party vendor coordination, and specialty medication reimbursement pathways. High-Value: Patient and provider engagement, extensive case management, specialty or immunology therapy focus, remote work setup with 10-20% travel, based in Eastern Time Zone.