Customer Team Leader (District Sales Manager), Cardiovascular Disease - Kansas City District
Merck
August 07, 2026
On-site
Kansas City, MO
Sales
Key Responsibilities:
- Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
- Provide coaching and guidance to Customer Representatives.
- Oversee training programs and manage people-related processes for the customer team.
- Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
- Travel at least 15% of the time to support team and customer engagement activities (may require occasional overnight stays).
Qualifications and Attributes:
- Proven ability to cultivate a high-performing, motivated sales team culture (preferably Cardiovascular therapeutic area).
- Strong leadership through situational coaching and emotional intelligence; growth mindset and agility.
- Ability to navigate ambiguity; communicate clearly and transparently to adapt customer engagement models.
- Customer-focused mindset; active listening and relationship building.
- Expertise in account planning and management; collaborate with cross-functional teams.
- Experience building relationships with key accounts/customers in the Cardiovascular sector.
- Solid understanding of Rx Pathways: prescription processes, EHR, pharmacies, benefit design, and prior authorization.
- Skilled in coaching sales professionals in Managed Care; partner with IDN and Account Management teams.
- Track record leading successful product launch teams.
- Proficient in business analytics/technology to generate insights and coach strategy execution.
Required Skills and Experience:
- Bachelor’s degree (BA/BS) and at least 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
- Valid driver’s license.
Preferred Skills and Experience:
- MBA or MS in Science, Business, or Healthcare.
- 3+ years working with key thought leaders/influential customers (large group practices, hospitals, or managed care).
- Field Sales Management experience; Cardiovascular market experience.
- Experience selling/leading teams in Pharmaceutical, Biotech, or Medical Device industries.
Application Instructions:
- Apply via https://jobs.merck.com/us/en (application deadline listed on the posting).
- Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
- Provide coaching and guidance to Customer Representatives.
- Oversee training programs and manage people-related processes for the customer team.
- Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
- Travel at least 15% of the time to support team and customer engagement activities (may require occasional overnight stays).
Qualifications and Attributes:
- Proven ability to cultivate a high-performing, motivated sales team culture (preferably Cardiovascular therapeutic area).
- Strong leadership through situational coaching and emotional intelligence; growth mindset and agility.
- Ability to navigate ambiguity; communicate clearly and transparently to adapt customer engagement models.
- Customer-focused mindset; active listening and relationship building.
- Expertise in account planning and management; collaborate with cross-functional teams.
- Experience building relationships with key accounts/customers in the Cardiovascular sector.
- Solid understanding of Rx Pathways: prescription processes, EHR, pharmacies, benefit design, and prior authorization.
- Skilled in coaching sales professionals in Managed Care; partner with IDN and Account Management teams.
- Track record leading successful product launch teams.
- Proficient in business analytics/technology to generate insights and coach strategy execution.
Required Skills and Experience:
- Bachelor’s degree (BA/BS) and at least 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
- Valid driver’s license.
Preferred Skills and Experience:
- MBA or MS in Science, Business, or Healthcare.
- 3+ years working with key thought leaders/influential customers (large group practices, hospitals, or managed care).
- Field Sales Management experience; Cardiovascular market experience.
- Experience selling/leading teams in Pharmaceutical, Biotech, or Medical Device industries.
Application Instructions:
- Apply via https://jobs.merck.com/us/en (application deadline listed on the posting).