Customer Rep., Telesales GHH
Merck
September 02, 2026
Remote friendly (Detroit, MI)
United States
Sales
Pharmacy Vaccine Account Representative (PVAR) — hybrid sales position supporting assigned customers (pharmacies, medical groups, physician offices) through vaccine engagement and clinical information to improve population health. Works with local market teams to identify customer needs, align products/services, support pull-through activities, and demonstrate value and better health outcomes. Ensures activities adhere to Company policies and US laws/regulations. Reports to the Customer Team Leader and collaborates with Vaccine Field Sales and Vaccines Pharmacy Account Executive teams.
Hybrid/Location/Hours:
- 60% remote HCP engagements; 40% travel for live customer engagement and quarterly meetings.
- Reside in Detroit (MI) / Michigan, Cleveland (OH), or potentially Chicago; preferred near a major airport.
- Typical hours: 8AM–7PM EST, Mon–Fri (varies by territory/time zone).
Primary Responsibilities:
Account Management & Contracting
- Conduct business reviews; discuss contract financial impact and results/opportunities.
- Apply contract/inventory knowledge to optimize vaccine purchases (protocols, vaccination goals, seasonality).
- Track account performance metrics and adjust plans.
- Use vaccine portfolio, immunization recommendations/protocols to support standard of care.
- Manage customer supply, product transitions, and back-order communications.
Sales Acumen
- Build trust; deliver high-quality engagements that improve pediatric, adolescent, and adult outcomes.
- Collaborate cross-functionally; leverage customer insights.
- Position clinical value and commercial offers; ask strategic questions.
Customer Segmentation & Targeting
- Segment customers by characteristics/buying behavior; prioritize and allocate resources.
- Communicate clinical information and offers meaningfully; customize interactions.
Position Qualifications:
- Bachelor’s degree with 0–3 years sales experience OR HS diploma with 4+ years relevant experience (sales/marketing, military, or healthcare/scientific field).
- Valid driver’s license.
Required Skills:
- Aptitude to excel; work independently and in teams; strong organization/time management; excellent interpersonal/communication.
Preferred Skills/Experience:
- Convey technical concepts; technical/scientific/healthcare experience; prior sales/account management/consultative/customer service; plan development/execution; marketing/sales support operations knowledge; metric analysis; vaccines experience.
Application:
- Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub if internal). Application deadline stated on posting.
Hybrid/Location/Hours:
- 60% remote HCP engagements; 40% travel for live customer engagement and quarterly meetings.
- Reside in Detroit (MI) / Michigan, Cleveland (OH), or potentially Chicago; preferred near a major airport.
- Typical hours: 8AM–7PM EST, Mon–Fri (varies by territory/time zone).
Primary Responsibilities:
Account Management & Contracting
- Conduct business reviews; discuss contract financial impact and results/opportunities.
- Apply contract/inventory knowledge to optimize vaccine purchases (protocols, vaccination goals, seasonality).
- Track account performance metrics and adjust plans.
- Use vaccine portfolio, immunization recommendations/protocols to support standard of care.
- Manage customer supply, product transitions, and back-order communications.
Sales Acumen
- Build trust; deliver high-quality engagements that improve pediatric, adolescent, and adult outcomes.
- Collaborate cross-functionally; leverage customer insights.
- Position clinical value and commercial offers; ask strategic questions.
Customer Segmentation & Targeting
- Segment customers by characteristics/buying behavior; prioritize and allocate resources.
- Communicate clinical information and offers meaningfully; customize interactions.
Position Qualifications:
- Bachelor’s degree with 0–3 years sales experience OR HS diploma with 4+ years relevant experience (sales/marketing, military, or healthcare/scientific field).
- Valid driver’s license.
Required Skills:
- Aptitude to excel; work independently and in teams; strong organization/time management; excellent interpersonal/communication.
Preferred Skills/Experience:
- Convey technical concepts; technical/scientific/healthcare experience; prior sales/account management/consultative/customer service; plan development/execution; marketing/sales support operations knowledge; metric analysis; vaccines experience.
Application:
- Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub if internal). Application deadline stated on posting.