Customer Engagement Business Director, Neuromuscular
Novartis
August 19, 2026
Remote
United States
Marketing
Key Responsibilities:
- Serve as a trusted strategic partner to the VP, Head of Customer Engagement, providing insights and recommendations to support business performance and execution excellence.
- Lead business planning and strategic prioritization; translate objectives into actionable plans.
- Anticipate risks, dependencies, resource needs, and opportunities to accelerate execution.
- Drive alignment across field leadership and cross-functional partners; ensure priorities are communicated and executed.
- Lead and evolve the Customer Engagement Rhythm of Business (governance, accountability, operational effectiveness).
- Prepare/support leadership forums, business reviews, and performance discussions with recommendations and decision support.
- Maintain an integrated view of Neuromuscular business priorities across initiatives and stakeholders.
- Use data, analytics, customer insights, market trends, and competitive intelligence to inform decisions.
- Lead complex cross-functional initiatives to improve commercial effectiveness, operational efficiency, customer engagement, and patient impact.
- Champion collaboration, accountability, continuous improvement, and ethical, inclusive business practices.
Essential Requirements:
- Bachelor’s degree.
- 10+ years’ experience in pharmaceutical/biotech/healthcare (or similar) with large, geographically dispersed teams.
- Proven experience in strategic planning, business operations, commercial excellence/consulting, leadership support, or related.
- Demonstrated success leading complex cross-functional initiatives in matrixed organizations.
- Strong business acumen, strategic thinking, and problem-solving in ambiguous, dynamic environments.
- Exceptional communication, influencing, and stakeholder management.
- Strong analytical skills using data/customer insights/market dynamics.
- Track record building governance/planning/execution processes and delivering measurable impact.
Desirable Requirements:
- Experience in Neuromuscular, Rare Disease, Specialty, or other complex therapeutic areas.
- Experience in management consulting, business operations, commercial strategy, chief of staff, or execution leadership (business transformation/operational excellence).
- Serve as a trusted strategic partner to the VP, Head of Customer Engagement, providing insights and recommendations to support business performance and execution excellence.
- Lead business planning and strategic prioritization; translate objectives into actionable plans.
- Anticipate risks, dependencies, resource needs, and opportunities to accelerate execution.
- Drive alignment across field leadership and cross-functional partners; ensure priorities are communicated and executed.
- Lead and evolve the Customer Engagement Rhythm of Business (governance, accountability, operational effectiveness).
- Prepare/support leadership forums, business reviews, and performance discussions with recommendations and decision support.
- Maintain an integrated view of Neuromuscular business priorities across initiatives and stakeholders.
- Use data, analytics, customer insights, market trends, and competitive intelligence to inform decisions.
- Lead complex cross-functional initiatives to improve commercial effectiveness, operational efficiency, customer engagement, and patient impact.
- Champion collaboration, accountability, continuous improvement, and ethical, inclusive business practices.
Essential Requirements:
- Bachelor’s degree.
- 10+ years’ experience in pharmaceutical/biotech/healthcare (or similar) with large, geographically dispersed teams.
- Proven experience in strategic planning, business operations, commercial excellence/consulting, leadership support, or related.
- Demonstrated success leading complex cross-functional initiatives in matrixed organizations.
- Strong business acumen, strategic thinking, and problem-solving in ambiguous, dynamic environments.
- Exceptional communication, influencing, and stakeholder management.
- Strong analytical skills using data/customer insights/market dynamics.
- Track record building governance/planning/execution processes and delivering measurable impact.
Desirable Requirements:
- Experience in Neuromuscular, Rare Disease, Specialty, or other complex therapeutic areas.
- Experience in management consulting, business operations, commercial strategy, chief of staff, or execution leadership (business transformation/operational excellence).