Commercial Effectiveness Manager

About The Role
- Manager, Commercial Effectiveness supporting global sales teams across EMEA and North America, focusing on CRM and sales analytics to ensure clean, reliable CRM data and impactful reporting.

Key Responsibilities
- Maintain CRM data integrity and accuracy across global commercial teams.
- Generate dashboards, KPI reports, and ad-hoc sales analyses (pipeline health, sales performance, trends).
- Track sales process performance (pipeline progression, conversion rates, sales cycle time) and identify improvements.
- Analyze sales data to optimize territory, process, and performance.
- Document and manage business requirements for CRM enhancements; work with IT/CX CRM team to configure and test new CRM functionality.
- Standardize and maintain sales process documentation and workflows.
- Support rollout, user adoption, and training for new CRM features and process improvements.
- Collaborate with Sales Leadership, CX CRM, Marketing, and stakeholders to align CRM tools/analytics with business objectives.
- Manage and develop a small Commercial Effectiveness team.

Requirements
- 5+ years in sales operations, sales analytics, or similar roles (life sciences/biotech preferred).
- Bachelor’s degree in Business, Data Analytics, Life Sciences, or related; master’s a plus.
- Hands-on CRM experience (especially Salesforce.com) and CRM/sales process improvement projects.
- Dashboard/BI experience (PowerBI, Tableau) highly desirable.

Knowledge/Skills
- Strong analytics/problem-solving; translate data into actionable insights.
- Sales process/CRM best practices and pipeline metrics knowledge.
- Data quality/governance focus; excellent communication.
- Cross-functional collaboration in a global matrix.
- Self-motivated; able to influence without authority; continuous improvement mindset.
- English required; additional languages preferred.
- Travel required (~10%).