Clinical Representative – Monarch Urology (NYC/NJ)
Purpose
- Provide field-based clinical support for Monarch Urology in the NYC/NJ territory to drive procedural excellence, customer education, and utilization growth.
You Will Be Responsible For
- Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center settings.
- Build and maintain customer relationships through consistent clinical support, training, education, and responsive service.
- Support account development to increase clinical confidence, user competence, and system/disposable utilization.
- Assist with product/clinical demonstrations, launch planning, training events, and customer education initiatives.
- Identify and act on educational opportunities to improve customer proficiency, procedural efficiency, and clinical adoption.
- Partner with Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development.
- Serve as liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints/technical concerns.
- Maintain expert-level product knowledge and understanding of kidney stone treatment workflows and procedural best practices.
- Deliver professionalism, service, and compliance in customer interactions.
- Lead/support account-level sales to ensure products are purchased and in-stock to support procedures and account growth.
Qualifications/Requirements
- Bachelor’s degree + 3+ years relevant experience; or associate degree/medical certification + 5+ years relevant experience.
- Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience.
- Ability to work across hospital and ambulatory surgery center departments, including live patient cases and required PPE.
- Hospital credentialing and compliance with customer access requirements.
- Travel up to 90% (including overnight) within assigned territory; valid driver’s license.
- Ability to work in a regulated environment per quality/healthcare industry requirements.
Preferred Qualifications
- Experience in urology/endourology, surgical robotics, or another highly technical procedural specialty.
Benefits/Compensation (as stated)
- Base pay: $70,000.
- Eligible for sales incentive compensation program/MBO.
- Eligible for J&J Fleet (company car or car allowance).
- Employee benefit programs (medical, dental, vision, life, disability, business accident, group legal) and retirement/time-off benefits (vacation, sick time, holiday pay, work/personal/family time).
Application Instructions
- Apply via the company careers site; posting anticipated to close August 7, 2026 (may extend).