Clinical Account Specialist - Atlanta, GA
Ionis Pharmaceuticals, Inc.
8 hours ago
On-site
Atlanta Metropolitan Area
Sales
POSITION: Clinical Account Specialist (CAS) (field-based)
Responsibilities
- Build, maintain, and leverage relationships in the local healthcare system to develop and execute effective business plans that meet customer and Ionis goals.
- Drive performance by working with cross-functional partners and external customers to support Ionis goals.
- Understand customer objectives and needs to improve patient outcomes.
Customer Engagement and Experience
- Educate HCPs and office staff on FCS disease state awareness, diagnostic pathway, and urgency to treat familial chylomicronemia syndrome (FCS).
- Create positive prescribing experience using value-added resourcing and HCP/patient support materials and programs.
- Participate in conferences, congresses, and scientific meetings to educate HCPs on FCS disease state and treatment.
Market Knowledge
- Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales and marketing strategy.
- Understand local referral networks (primary treaters, secondary treaters, and referral patterns for FCS patients).
- Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy.
Account Planning
- Develop and execute customer-focused territory strategic account plans to maximize opportunities and customer satisfaction.
- Build insight-driven tactics by anticipating current and future needs of key customers (hospital and office-based endocrinologists, cardiologists, and other relevant sub-specialties).
- Adjust territory strategies to meet assigned regional business goals.
- Develop strategic account plans with field and brand leadership to engage accounts based on customer needs and brand objectives.
Training
- Participate in field meetings and training to understand brand messaging, FCS disease state, and customer engagement tactics.
- Certify on approved label, compliance training, and applicable customer engagement policies.
- Learn and adhere to company policies and procedures, including the Ionis Code of Ethics and Business Conduct.
Teamwork
- Partner with cross-functional teammates to ensure the customer and patient experience meets the highest standards in a compliant manner.
- Share learnings from customer engagement with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics).
- Use platforms and technology to compliantly engage customers through multiple channels.
- Partner on accounts where patients are seen by multiple specialties across multiple geographies.
Qualifications
- Bachelor’s Degree.
- 5+ years of pharma sales experience in: new product launches; account-based selling; HCP and IDN engagement; cross-functional field team coordination; independently managing a sales territory.
- Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients.
- Injectable experience preferred.
- Familiarity with the Familial Chylomicronemia Syndrome (FCS) community.
- Established relationships with key opinion leaders (KOLs) and major accounts.
- Ability to analyze market data and develop territory strategies.
- Proven ability to navigate complex accounts and align solutions with patient needs.
- Strong clinical knowledge and commitment to addressing patient needs.
Benefits / Compensation
- Pay scale: $140,000 to $160,000.
- Ionis offers an excellent benefits package (details: Ionis Benefits).
Responsibilities
- Build, maintain, and leverage relationships in the local healthcare system to develop and execute effective business plans that meet customer and Ionis goals.
- Drive performance by working with cross-functional partners and external customers to support Ionis goals.
- Understand customer objectives and needs to improve patient outcomes.
Customer Engagement and Experience
- Educate HCPs and office staff on FCS disease state awareness, diagnostic pathway, and urgency to treat familial chylomicronemia syndrome (FCS).
- Create positive prescribing experience using value-added resourcing and HCP/patient support materials and programs.
- Participate in conferences, congresses, and scientific meetings to educate HCPs on FCS disease state and treatment.
Market Knowledge
- Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales and marketing strategy.
- Understand local referral networks (primary treaters, secondary treaters, and referral patterns for FCS patients).
- Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy.
Account Planning
- Develop and execute customer-focused territory strategic account plans to maximize opportunities and customer satisfaction.
- Build insight-driven tactics by anticipating current and future needs of key customers (hospital and office-based endocrinologists, cardiologists, and other relevant sub-specialties).
- Adjust territory strategies to meet assigned regional business goals.
- Develop strategic account plans with field and brand leadership to engage accounts based on customer needs and brand objectives.
Training
- Participate in field meetings and training to understand brand messaging, FCS disease state, and customer engagement tactics.
- Certify on approved label, compliance training, and applicable customer engagement policies.
- Learn and adhere to company policies and procedures, including the Ionis Code of Ethics and Business Conduct.
Teamwork
- Partner with cross-functional teammates to ensure the customer and patient experience meets the highest standards in a compliant manner.
- Share learnings from customer engagement with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics).
- Use platforms and technology to compliantly engage customers through multiple channels.
- Partner on accounts where patients are seen by multiple specialties across multiple geographies.
Qualifications
- Bachelor’s Degree.
- 5+ years of pharma sales experience in: new product launches; account-based selling; HCP and IDN engagement; cross-functional field team coordination; independently managing a sales territory.
- Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients.
- Injectable experience preferred.
- Familiarity with the Familial Chylomicronemia Syndrome (FCS) community.
- Established relationships with key opinion leaders (KOLs) and major accounts.
- Ability to analyze market data and develop territory strategies.
- Proven ability to navigate complex accounts and align solutions with patient needs.
- Strong clinical knowledge and commitment to addressing patient needs.
Benefits / Compensation
- Pay scale: $140,000 to $160,000.
- Ionis offers an excellent benefits package (details: Ionis Benefits).