Case Manager, Patient Services

Role: The Case Manager provides personalized support to patients with rare and complex medical conditions, assisting with healthcare access, insurance navigation, and care coordination. Responsibilities include building relationships with patients, caregivers, HCPs, and internal teams; resolving access issues; documenting adverse events; and maintaining compliance with SOPs. The role involves interpreting insurance and medical documentation, managing administrative tasks, and applying rare disease expertise to optimize patient outcomes. Requirements: Bachelor's degree with 3-5 years in Case Management or related experience in rare/orphan diseases; strong problem-solving, communication, and organization skills; proficiency in CRM and Microsoft Office; experience in pharmacy billing, prior authorizations, and peer review; ability to work independently and collaboratively; and willingness to travel up to 10%. Preferred skills include bilingual (Spanish), pharmacy technician credentials, and prior experience with sales or HCP office management. High-value specifics include focus on rare diseases, experience in orphan/rare disease biotech environments, and knowledge of pharmacy billing and prior authorization processes. Work setup: Domestic travel up to 10%, salary range $81,500–$102,600, with potential incentives and benefits, based in the U.S. The role emphasizes compliance, patient advocacy, and cross-functional collaboration.