Key Responsibilities:
- Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
- Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
- Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
- Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
- Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements (virtually or in person).
- Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
- Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
- Harness digital tools and omni-channel strategies to personalize outreach and engage customers in virtual and face-to-face settings.
Essential Requirements:
- Bachelor’s degree from a 4-year college or university.
- Experience (within last 5 years) in pharmaceutical/biotech/healthcare or similarly structured industries with large, geographically dispersed sales teams; strong field leadership and customer engagement (candidates from complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B are welcome).
- Proven track record of consistent high performance in navigating and selling to large accounts and key customers.
- Self-starter with analytic abilities; ethical leadership and commitment to compliance with company policies and laws.
- Reside within the territory or within 50 miles of the territory border; travel 60–80% over a broad geography; ability to drive and/or fly; valid driver’s license.
Desirable Requirements:
- Experience across therapeutic groups, disease states, account management strategy, and new product launches.
- Broad understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs related to a sophisticated product/reimbursement pathway.