Associate Program Management Director
Novo Nordisk
2 hours ago
On-site
Plainsboro, NJ
Operations
The Position
- Support the development of patient solution strategies that maximize access to therapies.
- Support best-in-class patient support solutions while driving budget and program efficiencies.
- Collaborate cross-functionally with field teams (Sales, Field Reimbursement Managers, Market Access) and internal teams (Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research).
Essential Functions
- Operational Management & Business Support
- Support current and future launch products, including the optimal patient journey and Patient Support HUB supplier support.
- Manage existing patient support programs.
- Design, implement, and manage patient support programs.
- Partner with analytics to build performance dashboards and interpret operational data (market access trends, hub utilization, KPI performance); use market research to assess program performance and competitive offerings.
- Act as a subject matter expert on patient support solutions; design and implement compliant programs for inline and launching brands.
- Implement standardized auditing and active call monitoring.
- Develop and maintain SOPs and business rules for US patient support (SOPs, exceptions processes, workflows, scripting, training, and reports).
- Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget; ensure compliance with regulatory requirements.
- Fiscal Management
- Demonstrate fiscal discipline by managing external partner/vendor performance via metrics.
- Negotiate and execute contracts/SOWs in partnership with the Senior Director and procurement.
- Field Engagement & Issue Management
- Maintain collaborative relationships with internal and external partners to address key business issues.
- Partner with Sales, Marketing & Market Access to develop and execute high-impact patient support program strategies.
- Support development of field communication/escalation strategies for reported issues and customer concerns.
- Engage with healthcare professionals to address concerns and drive appropriate patient support experiences.
- Develop and present plans/recommendations for management endorsement.
- Insight Generation
- Monitor and assess program effectiveness; implement data-driven improvements.
- Support annual brand planning with data-driven insights.
- Analyze coverage and reimbursement issues, payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies, and barriers to provider/patient access.
- Customer Support
- Attend key customer meetings to stay current on patient support needs.
- Lead and implement program changes ensuring compliance, competitiveness, and operational excellence.
- Collaborate with internal/external stakeholders on Patient Solutions technology.
Physical Requirements
- 10–20% overnight travel.
Qualifications
- Bachelor’s degree or equivalent required; MBA preferred.
- 8+ years of progressive brand management/marketing and/or sales/operations experience required.
- 3+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required.
- Agency/vendor management experience required.
- Ability to collaborate cross-functionally.
- Ability to anticipate problems/roadblocks to avoid crisis management.
- Proven track record developing accurate short- and long-term business plans, results, and follow-up.
- Solid understanding of the pharmaceutical marketplace (legal, medical, regulatory, clinical processes).
- Ensures timely execution and follow-up; meets deadlines.
- Intermediate proficiency in Windows, MS Word, PowerPoint, and Excel required.
Benefits (as stated)
- Medical, dental, and vision; life and disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement; voluntary benefits (e.g., group legal, critical illness, identity theft protection, pet insurance, auto/home insurance).
- Sick time policy, flexible vacation, and parental leave.
Application Instructions (as stated)
- For special assistance/accommodation to apply: call 1-855-411-5290 (accommodation requests only).
- Support the development of patient solution strategies that maximize access to therapies.
- Support best-in-class patient support solutions while driving budget and program efficiencies.
- Collaborate cross-functionally with field teams (Sales, Field Reimbursement Managers, Market Access) and internal teams (Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research).
Essential Functions
- Operational Management & Business Support
- Support current and future launch products, including the optimal patient journey and Patient Support HUB supplier support.
- Manage existing patient support programs.
- Design, implement, and manage patient support programs.
- Partner with analytics to build performance dashboards and interpret operational data (market access trends, hub utilization, KPI performance); use market research to assess program performance and competitive offerings.
- Act as a subject matter expert on patient support solutions; design and implement compliant programs for inline and launching brands.
- Implement standardized auditing and active call monitoring.
- Develop and maintain SOPs and business rules for US patient support (SOPs, exceptions processes, workflows, scripting, training, and reports).
- Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget; ensure compliance with regulatory requirements.
- Fiscal Management
- Demonstrate fiscal discipline by managing external partner/vendor performance via metrics.
- Negotiate and execute contracts/SOWs in partnership with the Senior Director and procurement.
- Field Engagement & Issue Management
- Maintain collaborative relationships with internal and external partners to address key business issues.
- Partner with Sales, Marketing & Market Access to develop and execute high-impact patient support program strategies.
- Support development of field communication/escalation strategies for reported issues and customer concerns.
- Engage with healthcare professionals to address concerns and drive appropriate patient support experiences.
- Develop and present plans/recommendations for management endorsement.
- Insight Generation
- Monitor and assess program effectiveness; implement data-driven improvements.
- Support annual brand planning with data-driven insights.
- Analyze coverage and reimbursement issues, payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies, and barriers to provider/patient access.
- Customer Support
- Attend key customer meetings to stay current on patient support needs.
- Lead and implement program changes ensuring compliance, competitiveness, and operational excellence.
- Collaborate with internal/external stakeholders on Patient Solutions technology.
Physical Requirements
- 10–20% overnight travel.
Qualifications
- Bachelor’s degree or equivalent required; MBA preferred.
- 8+ years of progressive brand management/marketing and/or sales/operations experience required.
- 3+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required.
- Agency/vendor management experience required.
- Ability to collaborate cross-functionally.
- Ability to anticipate problems/roadblocks to avoid crisis management.
- Proven track record developing accurate short- and long-term business plans, results, and follow-up.
- Solid understanding of the pharmaceutical marketplace (legal, medical, regulatory, clinical processes).
- Ensures timely execution and follow-up; meets deadlines.
- Intermediate proficiency in Windows, MS Word, PowerPoint, and Excel required.
Benefits (as stated)
- Medical, dental, and vision; life and disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement; voluntary benefits (e.g., group legal, critical illness, identity theft protection, pet insurance, auto/home insurance).
- Sick time policy, flexible vacation, and parental leave.
Application Instructions (as stated)
- For special assistance/accommodation to apply: call 1-855-411-5290 (accommodation requests only).