Associate Director, Training and Development

Role Summary

The Associate Director, Training and Development will support training and development for roles within the Patient Access and Experience team. This role will implement new hire and advanced training curricula, develop training assets to build knowledge and expertise, and design training for cross-functional commercial teams, including the nurse navigator team. It will also support live training events such as new hire training, large-scale meetings, and Leader development meetings, and collaborate with cross-functional teams on strategic commercial training initiatives.

Responsibilities

• Lead curricula development and deployment of New Hire Training program for members of the Patient Access and Experience team
• Continuous development of new training to support evolving access environment
• Lead development and deployment of systems training for roles within the Patient Access and Experience team
• Support cross-functional commercial teams with training and development needs
• Develop strategic training assets to support the Patient Access and Experience team
• Support design, development, and deployment of training for key commercial training priorities
• Aid in the planning, training, and execution of large-scale meetings and events
• Collaborate cross functionally to identify training opportunities and propose impactful solutions
• Continuously update training content/materials as needed or determined by periodic review
• Ensure training materials are successfully processed through the Promotional Review Committee
• Perform additional responsibilities as needed

Qualifications

• Bachelor’s degree required
• 10+ years of pharmaceutical/biopharmaceutical industry experience
• 2+ years’ experience in a home office or corporate training role required
• 2+ years’ experience in case management, patient access, and/or reimbursement strongly preferred
• Possesses knowledge of both Patient and Market Access Environment
• Experience training patient access and/or reimbursement functions preferred
• Instructional design and content development experience a plus
• Strong communication and facilitation skills
• Proficiency with Microsoft Office Suite
• Previous experience with Veeva Vault and promotional review committees preferred
• Previous experience with sales force systems training preferred
• Ability to partner and collaborate cross functionally on complex projects
• A valid driver’s license and ability to travel as needed (including overnights and/or weekends) is required. Overnight travel up to 50% is expected
• Frequent travel between meeting sites requiring the ability to sit for extended periods
• Frequent use of a computer, telephone, printer or other office equipment

Skills

• Strong communication and facilitation skills
• Instructional design and content development
• Cross-functional collaboration
• Project management and strategic planning
• Proficiency with Microsoft Office Suite

Education

• Bachelor’s degree required

Additional Requirements

• A valid driver’s license and ability to travel as needed (including overnights and/or weekends). Overnight travel up to 50% is expected