Associate Director, Sales Operations Transformation

Role Summary

Associate Director, Sales Operations Transformation. The role defines the future of sales operations processes in a dynamic environment with AI, automation, and technology. Lead assessment of current state of Sales Operations processes and deliverables and serve as sales operations PMO for large cross-functional initiatives such as product launches and system integrations.

Responsibilities

• Provide Sales Operations launch support through PMO of cross-functional work, budget coordination, and strategic thought leadership.
• Drive innovation, evolution, and continuous improvement to streamline the organization, scale up capabilities, and enhance operational efficiency within Sales Operations.
• Drive partnership with USBU sales force teams, CA & I and DD&T for data needs and changes.
• Identify and share Sales Operations best practices across business units.
• Collaborate with cross-functional teams to identify process optimization opportunities.
• Implement agile, action-oriented measures to quickly achieve impactful results.
• Act as a strategic project manager to drive innovation and change.
• Establish and maintain strong relationships with internal stakeholders to ensure alignment and effective communication.
• Provide regular updates to senior leadership on project progress, opportunities, risks, and issues.
• Oversee management of key external vendor relationships. Build two-way vendor partnerships that result in increasing operational efficiencies and better services.
• Cultivate strategic partnerships to bring in thought leadership while supporting the business, developing the service/technology roadmap, and generating innovative ideas.
• Embed an agile mindset and spirit of innovation in the team and the way they work.
• Develop recommendations for how AI, automation, and technology can evolve and enhance Sales Operations services and field force readiness.

Qualifications

• Minimum BS/BA degree with MS/MBA preferred in a technical or related field
• Minimum of 8 years‚Äô experience in the pharmaceutical, immunology, biologic/biotech, or medical device industries
• Project management experience required
• Management Level Experience preferred
• Experience working with and influencing senior-level management and key stakeholders
• Proven track record of leading and driving business process transformation and organizational culture change, delivering programs with complex business deliverables, as well as extensive professional experience in project management or strategy consulting
• Strong analytical skills and budget management experience
• Previous organizational change management experience
• Ability to demonstrate strategic and critical thinking, as well as problem solving skills
• Strong organizational, planning and project management skills‚Äìability to set priorities, meet deadlines and develop workflow processes and tasks for multiple projects
• Track record of successful leadership, management, and development of small to medium, multi-disciplinary dispersed teams
• Health care business acumen with a comprehensive understanding of the pharmaceutical industry
• Collaborative with cross-functional teams to identify process optimization opportunities
• Travel is required for up to one week a month

Skills

• PMO leadership
• Agile mindset and transformation
• Data needs and stakeholder management
• Process optimization
• Strategic partnerships and vendor management
• Change management

Education

• BS/BA required; MS/MBA preferred

Additional Requirements

• Travel up to one week per month