Associate Director, Oncology Treatment Site Lead (TSL)
Primary Activities & Responsibilities
- Lead onboarding and readiness support for product treatment sites (workflow, system setup, operational requirements)
- Provide process-focused education for site stakeholders using approved resources for implementation and ongoing operational support
- Ensure sites have capabilities/knowledge to execute the product’s end-to-end treatment journey (onboarding → ordering workflow execution → steady-state operations)
- Serve as product operational subject matter expert for assigned treatment sites (process, operations, logistics)
- Act as primary point of contact for operational issues; triage and drive resolution via cross-functional coordination and defined processes
- Collaborate with cross-functional oncology field teams to support coordinated, compliant engagement
- Build trusted relationships with site operational leaders through consistent, responsive support
- Use (approved) company dashboards/data to assess site operational metrics and identify operational improvement opportunities
- Synthesize site feedback/process insights to enhance HQ communications, workflows, resources, and education
Qualifications
- Bachelor’s degree required
- Minimum 5 years relevant healthcare/life sciences experience (sales, account management, or provider operations/administration)
- Strong understanding of healthcare ecosystem
- Track record working with provider organizations/operational stakeholders to implement workflows for complex therapies
- Ability to operate effectively in “white space” environments
- Strong operational problem-solving (identify friction points, diagnose root causes, coordinate next steps)
- Excellent interpersonal and communication skills; strong leadership and cross-functional collaboration
- Ability to travel ~50%; valid driver’s license
Preferred
- Experience supporting site activation/readiness and operational support for advanced therapies
- Experience with complex oncology workflows and large oncology systems
Required Skills (as listed)
Account management; business relationship building; cross-functional collaboration/teamwork; onboarding; oncology; logistics management; site activation/operations; stakeholder engagement; product lifecycle; project implementations; cell/gene therapy; immunotherapy; messenger RNA; radiopharmaceuticals; service readiness; plus cytometry/cytopathology/radiommunoassay (RIA).
Benefits (explicitly stated)
- Annual bonus and long-term incentive (if applicable)
- Comprehensive benefits: medical/dental/vision; retirement (401(k)); paid holidays; vacation; compassionate and sick days
Application Instructions
- Apply via https://jobs.merck.com/us/en (or Workday Jobs Hub for current employees).