Associate Director, Omnichannel Orchestration Global Capability Owner
Jazz Pharmaceuticals
August 23, 2026
Remote friendly (Philadelphia, PA)
United States
Marketing
If you are a current Jazz employee please apply via the Internal Career site.
Associate Director, Global Capability Owner, Omnichannel Orchestration (Global Capability team, Campaign Orchestration).
Key Responsibilities:
- Define and articulate capability vision/outcomes aligned to global and franchise priorities.
- Own and evolve the Omnichannel Orchestration roadmap; make prioritization/trade-off decisions based on user feedback.
- Translate business needs into capability solutions with measurable success metrics.
- Develop/maintain a unified orchestration roadmap (e.g., next-best-action decisioning, cross-channel prioritization, business rules governance, reusable orchestration components).
Collaboration:
- Align requirements, user stories, and acceptance criteria to business outcomes and success metrics.
- Partner with Activation Leads and Tech/Suite Leads to align feasibility, sequencing, scope, and enterprise outcomes.
- Own marketing automation and CRM capabilities to standardize campaign activation, data governance, and performance measurement.
User-Centered Solution Development:
- Use user insights/engagement data; lead discovery to validate value and technical feasibility.
Delivery/Optimization:
- Deliver scalable, reusable capabilities; monitor adoption and KPIs; drive experimentation.
- Manage PRDs/user stories and sprint planning; articulate value proposition using outcome metrics.
Required Skills/Experience:
- Experience designing scalable capability frameworks, prioritization logic, and governance standards.
- Strong understanding of customer data ecosystems; decisioning integration with downstream execution.
- Familiarity with journey orchestration/engagement decisioning and Field Next-Best-Action.
- Agile capability development; JIRA/Confluence.
- Experience using AI/automation/agentic workflows to enhance learning/workflows.
Qualifications:
- Bachelor’s degree in business/technology/marketing/science (or related).
- 8+ years in pharma/healthcare or other highly regulated industries.
- Experience with digital capability management/capability ownership and CRM/orchestration/customer engagement technologies.
Preferred:
- MBA/advanced degree; experience in capability operating model; rare disease/specialty brand experience.
Working Requirements:
- 20–30% travel.
Benefits (if applicable): medical/dental/vision, 401k, flexible paid vacation.
Associate Director, Global Capability Owner, Omnichannel Orchestration (Global Capability team, Campaign Orchestration).
Key Responsibilities:
- Define and articulate capability vision/outcomes aligned to global and franchise priorities.
- Own and evolve the Omnichannel Orchestration roadmap; make prioritization/trade-off decisions based on user feedback.
- Translate business needs into capability solutions with measurable success metrics.
- Develop/maintain a unified orchestration roadmap (e.g., next-best-action decisioning, cross-channel prioritization, business rules governance, reusable orchestration components).
Collaboration:
- Align requirements, user stories, and acceptance criteria to business outcomes and success metrics.
- Partner with Activation Leads and Tech/Suite Leads to align feasibility, sequencing, scope, and enterprise outcomes.
- Own marketing automation and CRM capabilities to standardize campaign activation, data governance, and performance measurement.
User-Centered Solution Development:
- Use user insights/engagement data; lead discovery to validate value and technical feasibility.
Delivery/Optimization:
- Deliver scalable, reusable capabilities; monitor adoption and KPIs; drive experimentation.
- Manage PRDs/user stories and sprint planning; articulate value proposition using outcome metrics.
Required Skills/Experience:
- Experience designing scalable capability frameworks, prioritization logic, and governance standards.
- Strong understanding of customer data ecosystems; decisioning integration with downstream execution.
- Familiarity with journey orchestration/engagement decisioning and Field Next-Best-Action.
- Agile capability development; JIRA/Confluence.
- Experience using AI/automation/agentic workflows to enhance learning/workflows.
Qualifications:
- Bachelor’s degree in business/technology/marketing/science (or related).
- 8+ years in pharma/healthcare or other highly regulated industries.
- Experience with digital capability management/capability ownership and CRM/orchestration/customer engagement technologies.
Preferred:
- MBA/advanced degree; experience in capability operating model; rare disease/specialty brand experience.
Working Requirements:
- 20–30% travel.
Benefits (if applicable): medical/dental/vision, 401k, flexible paid vacation.