This role is field-based; candidates should live within the territory (North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Alabama, western half of Tennessee, and surrounding areas).
The FRM Associate Director leads and develops a regional team of Field Reimbursement Managers who educate healthcare providers (HCPs) on AbbVie’s Immunology Patient Support Programs, emphasizing patient access and reimbursement inquiries related to AbbVie’s immunology portfolio.
Key Responsibilities:
- Manage, coach, and support the FRM team to deliver compliant, effective access and reimbursement services.
- Conduct field ride-alongs to assess performance, ensure use of AbbVie-approved tools, and provide targeted coaching.
- Collaborate with Patient Services, Managed Health Care, Sales, and the Access & Reimbursement Hub for consistent, compliant program execution.
- Integrate patient access programs into local/regional strategies; identify and address training opportunities.
- Monitor healthcare policy changes and communicate relevant insights.
- Track call activity and operational capacity using analytics tools.
- Implement quality control measures to ensure compliance with AbbVie standards and procedures.
- Drive professional development for direct reports (career progression and performance oversight).
Qualifications:
- 3+ years’ experience in coverage, coding, managed healthcare, and/or market access for immunology biologics (payer account management preferred).
- 2+ years in a leadership role (3+ years preferred).
- Strong coaching and territory/strategic account management skills.
- Ability to coach, train, and communicate complex reimbursement policies.
- Expertise in drug acquisition and dispensing (medical benefit, buy and bill, reimbursement analysis, Specialty Pharmacies/Distributors).
- Deep understanding of Medicare Parts A, B, C, and D reimbursement.
- Ability to navigate regulatory requirements and mitigate compliance risks.
- Excellent communication (oral, written, presentation) and interpersonal skills.
- Bachelor’s degree required; Master’s preferred.
- Travel up to 75%.
- Valid driver’s license; pass pre-employment drug screening and meet safe driving requirements.
- Ability to drive a personal or company vehicle, or powered material handling equipment.