Associate Director, External Pharmacy Operations
UroGen Pharma
5 hours ago
Remote friendly (United States)
United States
Operations
Job Summary
- Provide operational oversight of U.S.-based network pharmacies that perform just-in-time reconstitution and delivery of FDA-approved products in coordination with a mandatory HUB.
- Work with internal teams, external partners, and the HUB to ensure seamless coordination and execution of patient product deliveries.
- Lead quality investigations and CAPA activities related to pharmacy operations.
Job Requirements
- Bachelor’s degree required.
- PharmD required.
- Minimum 3 years of experience in the pharmaceutical industry.
- Experience as a pharmacist required.
- Pharmacy compounding experience preferred.
- Understanding of pharmacy regulations.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving, leadership, and organizational skills.
- Experience collaborating with multiple internal stakeholders to address time-sensitive issues.
- Experience engaging directly with customers and healthcare providers preferred.
Job Responsibilities
- Identify opportunities to improve pharmacy coverage, customer experience, and operational costs.
- Develop strategic plans and manage logistics for mixing and delivery upon arrival at designated pharmacy sites.
- Engage directly with end customers and HCPs to review pharmacy services and support qualification of the network.
- Serve as the primary escalation point for service-level issues involving pharmacy-delivered products.
- Develop and maintain relationships with external pharmacy partners.
- Coordinate with the HUB, vendors, couriers, and internal stakeholders.
- Resolve operational issues, service disruptions, and customer complaints in a timely manner.
- Lead/support quality business reviews with pharmacy partners.
- Identify, source, and qualify new pharmacy partners for volume and geographic expansion.
- Coach and support the pharmacy operations team.
- Meet targets for cost, productivity, accuracy, and timeliness.
- Maintain metrics, analyze performance data, and implement continuous improvements.
- Ensure compliance with GxP standards, SOPs, company policies, and applicable regulations (FDA, TSA, DEA, Connecticut Drug Control, USP <797>, USP <800>).
- Provide support for urgent issues outside traditional business hours and coordinate holiday coverage.
Job Benefits
- Medical
- Dental
- Vision
- 401k Match
- Paid Time Off
- Employee Assistance Program
- Provide operational oversight of U.S.-based network pharmacies that perform just-in-time reconstitution and delivery of FDA-approved products in coordination with a mandatory HUB.
- Work with internal teams, external partners, and the HUB to ensure seamless coordination and execution of patient product deliveries.
- Lead quality investigations and CAPA activities related to pharmacy operations.
Job Requirements
- Bachelor’s degree required.
- PharmD required.
- Minimum 3 years of experience in the pharmaceutical industry.
- Experience as a pharmacist required.
- Pharmacy compounding experience preferred.
- Understanding of pharmacy regulations.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving, leadership, and organizational skills.
- Experience collaborating with multiple internal stakeholders to address time-sensitive issues.
- Experience engaging directly with customers and healthcare providers preferred.
Job Responsibilities
- Identify opportunities to improve pharmacy coverage, customer experience, and operational costs.
- Develop strategic plans and manage logistics for mixing and delivery upon arrival at designated pharmacy sites.
- Engage directly with end customers and HCPs to review pharmacy services and support qualification of the network.
- Serve as the primary escalation point for service-level issues involving pharmacy-delivered products.
- Develop and maintain relationships with external pharmacy partners.
- Coordinate with the HUB, vendors, couriers, and internal stakeholders.
- Resolve operational issues, service disruptions, and customer complaints in a timely manner.
- Lead/support quality business reviews with pharmacy partners.
- Identify, source, and qualify new pharmacy partners for volume and geographic expansion.
- Coach and support the pharmacy operations team.
- Meet targets for cost, productivity, accuracy, and timeliness.
- Maintain metrics, analyze performance data, and implement continuous improvements.
- Ensure compliance with GxP standards, SOPs, company policies, and applicable regulations (FDA, TSA, DEA, Connecticut Drug Control, USP <797>, USP <800>).
- Provide support for urgent issues outside traditional business hours and coordinate holiday coverage.
Job Benefits
- Medical
- Dental
- Vision
- 401k Match
- Paid Time Off
- Employee Assistance Program