Associate Director, Customer Engagement Communications

Key Responsibilities:
- Help build integrated communications strategies and plans aligned to Customer Engagement priorities.
- Shape change and transformation-focused narratives communicating priorities, decisions, rationale, and progress.
- Partner with transformation/change teams to support communications that drive clarity and adoption of new initiatives.
- Develop executive communications content for business milestones (talking points, executive briefs, presentations).
- Create associate communications to keep field and HQ teams informed, engaged, and aligned.
- Support communications for large organizational meetings (town halls, leadership meetings, all-field forums).
- Lead development of written and visual internal content (articles, videos, digital assets) using internal/external resources.
- Manage channels and content calendars for efficiency and alignment.
- Monitor engagement metrics and feedback to improve communications effectiveness.

Essential Requirements:
- Bachelor’s degree (communications, public relations, journalism, or related preferred).
- 6+ years progressive experience in internal, executive, or corporate communications (or related).
- Demonstrated experience supporting senior leaders with executive-level communications.
- Demonstrated experience in change and transformation communications.
- Experience working in matrixed organizations and collaborating across functions.
- Pharmaceutical experience required (pharmaceutical field communications a plus).
- Ability to leverage approved AI tools and programs responsibly to optimize output.

Desirable Requirements:
- Ability to support large, geographically dispersed teams.
- Familiarity with digital communication platforms and internal communications tools.