Assoc. Dir, Operations Orchestration
Merck
4 hours ago
Remote friendly (Wilson, NC)
United States
Operations
Key Responsibilities
- Partner closely with the Operations Orchestration Product Manager to execute the product vision and roadmap, providing technical input, delivery leadership, and operational oversight.
- Lead complex deployments and upgrades of the data historian and visualization stack (AVEVA PI Data Archive, PI-AF, PI Notifications, PI Vision, PI Interfaces, and related components).
- Provide senior level, hands-on troubleshooting and resolution support for incidents impacting industrial data platforms; diagnose complex issues, restore service, prevent recurrence in coordination with global support teams.
- Understand shop-floor data needs and translate them into practical, scalable technology solutions that improve day-to-day manufacturing efficiency and effectiveness.
- Collaborate with process engineers and key users to define and maintain company-wide manufacturing assets, process-data requirements, and standard templates.
- Provide day-to-day technical oversight and leadership for application support teams (incident investigation, root cause analysis, resolution, and system management/supportability improvements).
- Coordinate execution across a distributed global team model, ensuring alignment, timely decisions, and effective escalation handling.
- Partner with automation and application leads to define and maintain robust data and system integration standards.
- Drive continuous improvement of the Data Enablement product’s processes, governance, and best practices.
- Contribute to SDLC and computer validation practices where applicable.
Qualifications
- 8-12+ years of experience in manufacturing; pharmaceutical manufacturing experience strongly preferred.
- Minimum of 5 years in automation or Information Technology.
- Experience leading delivery and operation of enterprise industrial data platforms in complex, multi-site environments.
- Deep, hands-on experience with AVEVA PI Systems (architecture; PI-DA, AF, Analysis, Notifications, PI Vision, DAS, PI Interfaces; integrations with larger data platforms).
- Ability to design/explain PI architectures (on-prem, virtualized, hybrid) and integration patterns.
- Extensive exposure to manufacturing control systems (DeltaV, PLC/SCADA, etc.) and manufacturing analytics use cases.
- Working knowledge of IT infrastructure affecting data systems (networking, virtualization, storage).
- Experience with SDLC methodology and computer validation concepts.
- Familiarity with modern manufacturing data ecosystems and Industry 4.0 concepts (IoT platforms, data brokers, OPC UA, edge solutions) for industrial data integration.
- Strong leadership, communication, and stakeholder-management skills; able to influence across functions and geographies.
- Bachelor’s degree in engineering, Computer Science, or related discipline preferred.
Required Skills
- AVEVA PI System, Change Controls, Computer Technical Support, Incident Management, Management System Development, Problem Management, Software Configurations, SDLC, Testing, Troubleshooting.
Preferred Skills
- Global manufacturing environments; distributed delivery models; pharma manufacturing operations; industrial data platform operations; cross-regional execution leadership.
Application Instructions
- Apply via https://jobs.merck.com/us/en (deadline stated on the posting).
- Partner closely with the Operations Orchestration Product Manager to execute the product vision and roadmap, providing technical input, delivery leadership, and operational oversight.
- Lead complex deployments and upgrades of the data historian and visualization stack (AVEVA PI Data Archive, PI-AF, PI Notifications, PI Vision, PI Interfaces, and related components).
- Provide senior level, hands-on troubleshooting and resolution support for incidents impacting industrial data platforms; diagnose complex issues, restore service, prevent recurrence in coordination with global support teams.
- Understand shop-floor data needs and translate them into practical, scalable technology solutions that improve day-to-day manufacturing efficiency and effectiveness.
- Collaborate with process engineers and key users to define and maintain company-wide manufacturing assets, process-data requirements, and standard templates.
- Provide day-to-day technical oversight and leadership for application support teams (incident investigation, root cause analysis, resolution, and system management/supportability improvements).
- Coordinate execution across a distributed global team model, ensuring alignment, timely decisions, and effective escalation handling.
- Partner with automation and application leads to define and maintain robust data and system integration standards.
- Drive continuous improvement of the Data Enablement product’s processes, governance, and best practices.
- Contribute to SDLC and computer validation practices where applicable.
Qualifications
- 8-12+ years of experience in manufacturing; pharmaceutical manufacturing experience strongly preferred.
- Minimum of 5 years in automation or Information Technology.
- Experience leading delivery and operation of enterprise industrial data platforms in complex, multi-site environments.
- Deep, hands-on experience with AVEVA PI Systems (architecture; PI-DA, AF, Analysis, Notifications, PI Vision, DAS, PI Interfaces; integrations with larger data platforms).
- Ability to design/explain PI architectures (on-prem, virtualized, hybrid) and integration patterns.
- Extensive exposure to manufacturing control systems (DeltaV, PLC/SCADA, etc.) and manufacturing analytics use cases.
- Working knowledge of IT infrastructure affecting data systems (networking, virtualization, storage).
- Experience with SDLC methodology and computer validation concepts.
- Familiarity with modern manufacturing data ecosystems and Industry 4.0 concepts (IoT platforms, data brokers, OPC UA, edge solutions) for industrial data integration.
- Strong leadership, communication, and stakeholder-management skills; able to influence across functions and geographies.
- Bachelor’s degree in engineering, Computer Science, or related discipline preferred.
Required Skills
- AVEVA PI System, Change Controls, Computer Technical Support, Incident Management, Management System Development, Problem Management, Software Configurations, SDLC, Testing, Troubleshooting.
Preferred Skills
- Global manufacturing environments; distributed delivery models; pharma manufacturing operations; industrial data platform operations; cross-regional execution leadership.
Application Instructions
- Apply via https://jobs.merck.com/us/en (deadline stated on the posting).