Assoc. Dir, Operations Orchestration
Merck
4 hours ago
Remote friendly (West Point, PA)
United States
Operations
Key Responsibilities
- Partner closely with the Operations Orchestration Product Manager to execute the product vision and roadmap, providing technical input, delivery leadership, and operational oversight.
- Lead complex deployments and upgrades of the data historian and visualization stack, including AVEVA PI Data Archive, PI-AF, PI Notifications, PI Vision, PI Interfaces, and related components.
- Provide senior level, hands on troubleshooting and resolution support for incidents impacting industrial data platforms, working with manufacturing, automation, and IT partners to diagnose issues, restore service, and prevent recurrence.
- Translate shop-floor data needs into practical, scalable technology solutions that improve day-to-day manufacturing efficiency and effectiveness.
- Collaborate with process engineers and key users to define and maintain company-wide manufacturing assets, process-data requirements, and standard templates.
- Provide day-to-day technical oversight and leadership for application support teams, supporting incident investigation, root cause analysis, and resolution.
- Coordinate execution across a distributed, global team model with delivery and support teams to ensure alignment and effective escalation handling.
- Partner with automation and application leads to define and maintain robust data and system integration standards.
- Drive continuous improvement of the Data Enablement product’s processes, governance, and best practices.
- Contribute to SDLC and computer validation practices where applicable.
Qualifications
- 8-12+ years of experience in manufacturing; pharmaceutical manufacturing experience strongly preferred.
- Minimum 5 years in automation or Information Technology.
- Experience leading delivery and operation of enterprise industrial data platforms in complex, multi-site environments.
- Deep, hands-on experience with AVEVA PI Systems (architecture, PI-DA, AF, Analysis, Notifications, PI Vision, DAS, PI Interfaces, integrations).
- Ability to design/explain PI architectures (on-prem, virtualized, hybrid) and integration patterns.
- Exposure to manufacturing control systems (DeltaV, PLC/SCADA) and manufacturing analytics use cases.
- Working knowledge of IT infrastructure considerations affecting data systems (networking, virtualization, storage).
- Experience with SDLC methodology and computer validation concepts.
- Familiarity with Industry 4.0 concepts (IoT platforms, data brokers, OPC UA, edge solutions) for industrial data integration.
- Strong leadership, communication, and stakeholder-management skills.
- Bachelor’s degree in engineering, Computer Science, or related discipline preferred.
Required Skills
- AVEVA PI System, Change Controls, Computer Technical Support, Incident Management, Management System Development, Problem Management, Software Configurations, Software Development Life Cycle (SDLC), Testing, Troubleshooting
- Audit Management; Business Process Improvements; Computer Science; Data Management; Design; Digital Transformation; Global Team Collaboration; Incident Investigations; Information Technology (IT) Infrastructure; Management System Development; Manufacturing Environments; Pharmaceutical Manufacturing; Quality Management; Real-Time Programming; Systems Development Lifecycle (SDLC); Technical Leadership
Preferred Skills
- Global manufacturing environments; distributed delivery models; pharma manufacturing operations; industrial data platform operations; cross-regional execution leadership
Application Instructions
- Apply through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if a current employee). Application deadline is stated on the posting.
- Partner closely with the Operations Orchestration Product Manager to execute the product vision and roadmap, providing technical input, delivery leadership, and operational oversight.
- Lead complex deployments and upgrades of the data historian and visualization stack, including AVEVA PI Data Archive, PI-AF, PI Notifications, PI Vision, PI Interfaces, and related components.
- Provide senior level, hands on troubleshooting and resolution support for incidents impacting industrial data platforms, working with manufacturing, automation, and IT partners to diagnose issues, restore service, and prevent recurrence.
- Translate shop-floor data needs into practical, scalable technology solutions that improve day-to-day manufacturing efficiency and effectiveness.
- Collaborate with process engineers and key users to define and maintain company-wide manufacturing assets, process-data requirements, and standard templates.
- Provide day-to-day technical oversight and leadership for application support teams, supporting incident investigation, root cause analysis, and resolution.
- Coordinate execution across a distributed, global team model with delivery and support teams to ensure alignment and effective escalation handling.
- Partner with automation and application leads to define and maintain robust data and system integration standards.
- Drive continuous improvement of the Data Enablement product’s processes, governance, and best practices.
- Contribute to SDLC and computer validation practices where applicable.
Qualifications
- 8-12+ years of experience in manufacturing; pharmaceutical manufacturing experience strongly preferred.
- Minimum 5 years in automation or Information Technology.
- Experience leading delivery and operation of enterprise industrial data platforms in complex, multi-site environments.
- Deep, hands-on experience with AVEVA PI Systems (architecture, PI-DA, AF, Analysis, Notifications, PI Vision, DAS, PI Interfaces, integrations).
- Ability to design/explain PI architectures (on-prem, virtualized, hybrid) and integration patterns.
- Exposure to manufacturing control systems (DeltaV, PLC/SCADA) and manufacturing analytics use cases.
- Working knowledge of IT infrastructure considerations affecting data systems (networking, virtualization, storage).
- Experience with SDLC methodology and computer validation concepts.
- Familiarity with Industry 4.0 concepts (IoT platforms, data brokers, OPC UA, edge solutions) for industrial data integration.
- Strong leadership, communication, and stakeholder-management skills.
- Bachelor’s degree in engineering, Computer Science, or related discipline preferred.
Required Skills
- AVEVA PI System, Change Controls, Computer Technical Support, Incident Management, Management System Development, Problem Management, Software Configurations, Software Development Life Cycle (SDLC), Testing, Troubleshooting
- Audit Management; Business Process Improvements; Computer Science; Data Management; Design; Digital Transformation; Global Team Collaboration; Incident Investigations; Information Technology (IT) Infrastructure; Management System Development; Manufacturing Environments; Pharmaceutical Manufacturing; Quality Management; Real-Time Programming; Systems Development Lifecycle (SDLC); Technical Leadership
Preferred Skills
- Global manufacturing environments; distributed delivery models; pharma manufacturing operations; industrial data platform operations; cross-regional execution leadership
Application Instructions
- Apply through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if a current employee). Application deadline is stated on the posting.