Area Patient and Community Educator (PACE) Director - West

Role Summary

The Area PACE Director (West) provides regional leadership, coaching, and strategic direction to a field-based team of Patient & Community Educators (PACEs) in the West region. They translate national strategy into regional execution, ensuring compliant, high-quality education for caregivers, patients, residential staff, and healthcare professionals on Prader-Willi Syndrome and the approved therapy. The role reports to the National Director, PACE & DRS and requires collaboration across functions and travel.

Responsibilities

• Lead, coach, and mentor a team of PACEs within the assigned geography (West).
• Conduct regular field visits, team meetings, and 1:1 coaching to drive performance and professional growth.
• Partner with HR and leadership on recruiting, onboarding, and training new PACE team members.
• Foster a culture of collaboration, compliance, and patient-centricity.
• Provide operational leadership and support to ensure regional execution runs efficiently.
• Translate national PACE strategy into regional tactical plans.
• Identify regional needs and guide the team in tailoring education to caregiver and community priorities.
• Monitor metrics and field insights, reporting regularly to National Director.
• Partner cross-functionally with Advocacy, Medical, Marketing, and Commercial colleagues to ensure coordinated and non-duplicative field execution.
• Oversee planning and execution of caregiver/patient education programs and in-services across the region.
• Ensure outreach to Spanish-speaking and other underserved populations through culturally competent resources.
• Support caregiver advisory boards, community events, and advocacy collaborations.
• Champion compliance across all team activities.
• Ensure timely and accurate CRM documentation of caregiver, patient, and HCP interactions.
• Escalate adverse events and product complaints per company protocol.

Qualifications

• 7+ years of experience in the pharmaceutical/biotech or healthcare field, with at least 2+ years in a field leadership capacity.
• Experience working with Prader-Willi Syndrome (PWS) community strongly preferred; rare disease experience in specialty products preferred (Endocrinology, Rare Obesity/Hyperphagia, or Genetics).
• Proven ability to lead and develop geographically dispersed teams.
• Experience providing operational leadership and support.
• Proficiency with CRM systems (Salesforce, Life Sciences Cloud or Health Cloud), Microsoft Excel, Adobe, Concur, and Microsoft 365.
• Strong understanding of industry legal, regulatory, and compliance landscape.
• Excellent understanding of patient-literacy concepts and ability to communicate complex scientific/medical information in patient-friendly language.
• Fluent in English. Fluent in Spanish, preferred.
• Ability to work independently and collaboratively with a diverse cross functional team.
• Excellent communication skills and cultural competency, with ability to engage diverse audiences.
• Self-starter who is highly passionate about rare diseases.

Education

• Bachelor’s degree in nursing, dietetics, social work, allied health, and/or related field; advanced degree preferred.

Additional Requirements

• Availability to participate in evening and weekend events as needed.
• Frequent, domestic travel (50%+).