Account Manager - TEPEZZA - Scranton, PA (Rare Disease)

Role Summary

Account Manager for TEPEZZA in Scranton, PA (Rare Disease). Responsible for establishing product demand and delivering comprehensive account management within a designated territory, educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem‚Äîincluding physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Basic Qualifications:
  • Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• Preferred Qualifications:
  • Demonstrated success in reimbursement navigation, site of care education, and/or patient access coordination.
  • Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.
  • Prior experience working in or with Endocrinology or Ophthalmology strongly preferred.
  • Familiarity with infused therapies, buy-and-bill products, products under medical benefit highly desired.
  • Experience engaging within community practices, academic centers, IDNs, hospital systems.
  • Ability to collaborate effectively in a matrix environment, working cross-functionally with Market Access, Patient Services, MSLs, Nurse Educators, TLLs, Field Reimbursement.
  • Strong knowledge of payer policies, reimbursement processes, and managed markets; experience negotiating access or navigating formulary pathways is a plus.
  • Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.
  • Excellent interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders.
  • High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
  • Willingness to travel including occasional overnight or weekend travel as needed.

Skills

• Communication, relationship-building, cross-functional collaboration, account management, strategic planning

Education

• As listed under Basic Qualifications above