Account Manager - Orlando

Role Summary

The Account Manager is primarily responsible for maintaining and growing volume of current customers within a territory. The responsibilities include driving growth at existing accounts, nurturing and fostering deep customer intimacy, positioning Caris as the sole source for all relevant tumor profiling, and supporting the Molecular Oncology Specialist in acquiring new accounts within the assigned territory, including identifying and establishing prospective accounts. This role is also responsible for ensuring customer expectations are exceeded on all orders from initial generation to receipt of lab report. The ideal candidate will have a minimum of 3+ years sales experience in the pharmaceutical, medical device, or diagnostic industry with demonstrated success in account management, upselling, cross-selling, and driving organic growth at existing accounts.

Responsibilities

• Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction.
• Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc
• Successfully executes customer retention.
• Interacts with existing customers to establish a value-based relationship resulting in increased sales and service to clients.
• Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity.
• Ability to present and demonstrate different Caris’s technology solutions.
• Establish a frequent communication schedule with MOS teammate, Client Services and appropriate Commercial Leadership to exchange client feedback, success stories, challenges, and best-practices.
• Provide appropriate value customer information and updates via CRM.
• Develop and maintain “practical” knowledge of competitive products, services, technology solutions, and reimbursement/billing issues as well as knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience
• Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized.
• Maintain all assigned company assets including laptop computer, iPhone, etc.
• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner.
• Meet all assigned targets and goals set by management
• Provide meeting and trade show support as required
• Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI)

Qualifications

• Bachelor’s degree required.
• Previous experience of 3+ years of successful Sales and/or Account Management experience is required.
• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers
• General understanding of clinic-based business policies and practices
• Ability to quickly learn and apply knowledge of proprietary software programs.
• Strong communication skills, both written and verbal.
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment.
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
• Proven abilities in problem management, process analysis and root cause analysis.
• Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.
• Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements.
• This position requires that you spend 60% of your time in the field meeting with clients and prospects and the remaining time focused on case management.

Preferred Qualifications

• Pharma, Medical Device, or Diagnostic experience.
• Oncology experience.

Physical Demands

• Must possess the ability to sit and/or stand for long periods of time
• May be required to lift routine office supplies and use standard office equipment

Other

• This position requires periodic travel and some evenings, weekends and/or holidays.