Account Liaison I
Caris Life Sciences
August 09, 2026
Remote friendly (Phoenix, AZ)
United States
Sales
Account Liaison
Job Responsibilities:
- Obtain information required to begin Caris testing; assist with the specimen acquisition process.
- Facilitate timely, accurate resolution of 100+ discrepancies per day.
- Quality check new case set-up (96%+ quality average).
- Manage the service team distribution inbox; answer inbound calls; attach incoming documents to existing cases/patient folders.
- Assist other team members to ensure daily caseloads are completed.
- Meet departmental deliverables and goals.
- Meet all applicable regulatory agency requirements for the role.
- Maintain accurate, complete documentation in client and patient records.
- Provide support to the ACT team and Caris Labs for rapid resolution of client issues.
- Build strong customer relationships through client focus, professional demeanor, reliability, and responsiveness.
- Respond to client inquiries (email/calls/fax) regarding clinical data, referral tests, analysis, and test ordering requirements.
- Solve specimen and case discrepancy issues using problem-solving and analysis.
- Analyze testing information submitted via Caris requisitions and resolve discrepancies.
- Use laboratory information systems and CRM software to enter, gather, and analyze data.
- Proactively communicate case concerns/issues; evaluate concerns/complaints/trends and recommend changes.
- Complete assigned tasks/projects.
Required Qualifications:
- High school diploma or equivalent.
- 1–3 years in a client services role requiring deductive reasoning.
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic business internet use.
Preferred Qualifications:
- 1–3 years customer support; 1–3 years laboratory experience.
- Bachelor’s degree.
- 1–3 years in physician office/hospital/patient healthcare setting.
- Proficiency in healthcare/medical terminology; knowledge of HIPAA and patient data privacy.
Other:
- Periodic travel; some evenings/weekends/holidays; potential hybrid schedule after 3 months if eligible.
- Pre-employment screening includes background check, drug screening, credit check (for certain positions), and reference verification.
Job Responsibilities:
- Obtain information required to begin Caris testing; assist with the specimen acquisition process.
- Facilitate timely, accurate resolution of 100+ discrepancies per day.
- Quality check new case set-up (96%+ quality average).
- Manage the service team distribution inbox; answer inbound calls; attach incoming documents to existing cases/patient folders.
- Assist other team members to ensure daily caseloads are completed.
- Meet departmental deliverables and goals.
- Meet all applicable regulatory agency requirements for the role.
- Maintain accurate, complete documentation in client and patient records.
- Provide support to the ACT team and Caris Labs for rapid resolution of client issues.
- Build strong customer relationships through client focus, professional demeanor, reliability, and responsiveness.
- Respond to client inquiries (email/calls/fax) regarding clinical data, referral tests, analysis, and test ordering requirements.
- Solve specimen and case discrepancy issues using problem-solving and analysis.
- Analyze testing information submitted via Caris requisitions and resolve discrepancies.
- Use laboratory information systems and CRM software to enter, gather, and analyze data.
- Proactively communicate case concerns/issues; evaluate concerns/complaints/trends and recommend changes.
- Complete assigned tasks/projects.
Required Qualifications:
- High school diploma or equivalent.
- 1–3 years in a client services role requiring deductive reasoning.
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic business internet use.
Preferred Qualifications:
- 1–3 years customer support; 1–3 years laboratory experience.
- Bachelor’s degree.
- 1–3 years in physician office/hospital/patient healthcare setting.
- Proficiency in healthcare/medical terminology; knowledge of HIPAA and patient data privacy.
Other:
- Periodic travel; some evenings/weekends/holidays; potential hybrid schedule after 3 months if eligible.
- Pre-employment screening includes background check, drug screening, credit check (for certain positions), and reference verification.