Access & Support Specialist II

Role: The Access & Support Specialist II provides limited reimbursement and patient assistance support to healthcare providers and patients for United Therapeutics' therapies. Core responsibilities include managing benefits investigations, explaining prior authorization and denial issues, verifying patient eligibility, and ensuring ongoing compliance with program requirements. The role involves documenting interactions, coordinating with insurance providers, triaging inquiries, and supporting application verification within UT systems. Responsibilities also encompass maintaining accurate records, adhering to policies, and collaborating with internal teams and external stakeholders. Requirements: High School diploma or GED; 2+ years in healthcare, customer service, or reimbursement support; experience with insurance providers; proficiency in reimbursement processes, insurance coverage review, and communication skills. Preferred qualifications include an Associate Degree and knowledge of specialty medications. The role necessitates familiarity with insurance policies, claim denials, appeals, and insurance claim procedures. Location: Fully onsite at Melbourne, FL, with flexible schedule considerations. High-value specifics include supporting therapies for rare diseases, navigating complex insurance reimbursement landscapes, and working within a biotech focused on transplantable organs and rare disease treatments.