Vice President Patient Support Services

Role Summary

Vice President Patient Support Services. This highly visible role oversees all aspects of patient support services, from HUB operations and affordability programs to adherence/persistence initiatives, caregiver and HCP education, and field reimbursement teams. You’ll also shape and direct our internal access-related marketing efforts, ensuring every material, message, and touchpoint reflects our commitment to patients and aligns with Acadia’s broader brand and business priorities. As a member of Acadia’s leadership team, you will play a pivotal role in defining the future of patient access and support, leveraging innovation, data, and technology to create scalable, industry-leading programs that make a tangible difference in people’s lives.

Responsibilities

• Leads and directs all patient support services and field reimbursement teams and program operations, including but not limited to, HUB partners, fulfilment coordination, patient access program partnerships, and field reimbursement teams (Patient Access Manager (PAM) and Family Support Educator (FSE))
• Works collaboratively across the commercial organization to provide critical input into patient access related marketing materials for hub and fulfillment models, website, as well as field reimbursement team
• Continuously monitors all channels and customers to determine appropriate level of support and focus
• Coordinates with senior CIAO, Finance, Legal, Sales, Marketing, Managed Markets, Pricing/Contracting & Trade and other leadership to ensure alignment across all Patient Support Services initiatives
• Leads assessment of industry trends and innovations (e.g., data/data sources, technology, AI) to design and deploy support services that meet the needs of HCPs, patients, caregivers, and that inform and support Acadia brand priorities
• Partners with all stakeholders in the launch of new products
• Directs activities of external suppliers and agencies to ensure completion of projects are on time and within budget
• Cultivates a high-performing team through the creation of a practical vision, specific goals and concrete metrics to achieve success in terms of revenue and access, meeting changing business demands and delivering consistent results in challenging environments
• Develops business plans and operational targets on an annual basis and refines and executes the plan throughout the year
• Develops and mentors team members to support individual and team growth and success
• Oversees and guides a variety of personnel actions including, but not limited to, hiring, performance appraisals, merit recommendations and promotions
• Serves as a representative of the organization to both internal and external groups and ensures information communicated is accurate and up to date regarding organizational activities and industry trends
• Ensures department’s adherence to company policies and quality system requirements, as well as other legal and regulatory directives
• Other responsibilities as assigned

Education / Experience / Skills

• Bachelor's degree in marketing, health care, business administration or related; Master's degree preferred
• Minimum of 15 years of progressively responsible experience within sales, marketing, or market access related functions
• Requires 8 or more years in a leadership role
• Experience successfully launching new products and exceeding access and market share goals, also required
• Demonstrated ability and success developing and executing strategy through expert understanding of the market and industry
• Demonstrated success building organizations, creating and leading highly effective teams
• Adept at creating and communicating a clear vision among direct reports, effectively aligning resources and motivating teams to achieve goals
• Demonstrated analytical abilities and proficient planning and negotiation skills
• Ability to effectively communicate verbally, written, and presentation form
• Ability to travel approximately 30% of the time both domestically

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds. Ability to travel by car or airplane independently overnight up to 30% of the time and work after hours if required by travel schedule or business issues.