Patient Access Manager - Knoxville

Role Summary

Patient Access Manager (PAM) at Acadia, a field-based role supporting healthcare providers in navigating access and reimbursement for therapies. Serves as a trusted resource for on-label access questions, helping ensure patients receive timely and appropriate treatment. Acts as a liaison among healthcare providers, specialty pharmacies, payers, patients, hub services, and internal cross-functional teams. Travel required to support stakeholders and patient journey.

Responsibilities

• Educate healthcare providers on navigating programs, processes, and access-related requirements to facilitate patient access to Acadia products via in-person and virtual interactions.
• Serve as the subject matter expert in preventing and addressing access and reimbursement issues through education, problem-solving, and issue resolution.
• Build and maintain access-related relationships with HCP accounts and their office support staff.
• Demonstrate deep market knowledge to navigate the patient access process and support coverage and reimbursement requirements.
• Conduct in-services with HCPs on all aspects of the access journey, including coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support services.
• Escalate local payer issues to National Account Managers and PAM Leads.
• Collaborate cross-functionally to simplify complex issues and improve customer experience.
• Demonstrate knowledge of ACADIA customer support programs and serve as the territory expert.
• Provide proactive pre-referral education to prevent coverage barriers.
• Provide post-referral support to HCP offices by addressing education needs, coordinating access and coverage, and monitoring referral status.
• Educate HCP offices on reauthorization requirements and assist with payer transitions to minimize therapy interruptions.
• Guide offices through prior authorizations, appeals, and financial support options to facilitate patient reimbursement.
• Build relationships with pharmacy staff and share insights.
• Provide expertise on regional and national payer plans to team members and PAM Leads.
• Support development and implementation of national initiatives to improve access and reimbursement strategies across brands.
• Champion appropriate utilization of patient support services and ensure regulatory compliance.

Education & Experience

• Bachelor’s degree required; life sciences concentration preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum 4+ years of experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy with deep expertise in access and reimbursement strategies.
• Medicare expertise strongly preferred with solid field environment experience in healthcare.
• Equivalent combination of education and experience may be considered.

Required Skills

• Track record of increasing responsibilities and cross-functional collaboration.
• Experience leading without authority.
• Experience with provider offices or pharmaceutical support programs preferred.
• Patient-centric mindset with excellent interpersonal skills and emotional intelligence.
• Strong organizational, time management, and communication skills (written, verbal, and presentations).
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to manage expenses within budgets and adapt to change.
• Travel up to 60%.

Physical Requirements

Regularly stand, walk, sit; use hands to handle and feel; reach with arms; climb or balance; stoop, kneel, crouch, see, talk, or hear. Occasionally lift and/or move up to 20 pounds.