Vaccine Key Customer Leader - Atlanta, GA
Merck
10 days ago
Remote
United States
Sales
The Vaccine Key Customer Leader (VKCL) is the primary company point of contact for strategically assigned key private and public sector customers within a designated market. The VKCL leads vaccine growth strategy for assigned ecosystem(s)/key accounts, coordinates cross-functional teams (field and HQ) to ensure clinic/health system/provider pull-through, and identifies growth opportunities and compliant solutions to competitive threats.
Core Responsibilities
- Own vaccine business performance, customer relationship, and experience; develop and execute tailored account plans with measurable objectives.
- Identify strategic customers, prioritize accounts, allocate resources, and convert customer/market knowledge into actionable commercial opportunities.
- Develop and own an account strategy that prioritizes appropriate use of company vaccines; align the account team to execute based on customer needs.
- Engage Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance, and internal partners to deploy appropriate solutions.
- Maintain in-depth knowledge of vaccination landscape (immunization schedules, quality measures, reimbursement, registry systems, school/public health requirements, uptake factors).
- Monitor competitors and market dynamics; recommend actions to grow/defend business.
- Provide peer leadership, mentoring, and coordination across reporting lines; ensure all activities comply with company policies.
Territory Coverage: State of GA (HQ: Atlanta)
Education
- Required: BA/BS
- Preferred: MA/MS/MBA in Business, Marketing, Science, Healthcare, or Public Health
Required Experience/Skills
- 5+ years in sales leadership/key account/marketing/strategy (prefer healthcare); 2+ years in sales leadership or strategic account management with high-influence public health/healthcare organizations.
- Build/develop senior customer relationships; strong interpersonal/communication skills; collaborative across reporting structures.
- Self-motivated, independent, analytical/problem-solving skills; proficient in Excel, PowerPoint, Word, Outlook; valid driver’s license; 25% travel.
Preferred Experience/Skills
- 2+ years working in/with vaccines; strong vaccination marketplace knowledge.
- Recent local market/customer knowledge; strategic/management role in public health or health system/medical group.
- Compliance knowledge for pharmaceutical/vaccine marketing/sales.
Required Skills: Account Management, Contract Management, Customer Needs Analysis, Data Analytics, Financial Acumen, Healthcare Trends, Identifying Sales Opportunities, Interpersonal Relationships, Key Account Planning, Managed Care Marketing, Market Research, Profit Planning, Sales Target Achievement, Strategic Thinking, Trend Analysis.
Application Instructions
- Apply through https://jobs.merck.com/us/en (deadline shown on posting; end date 06/9/2026).
Core Responsibilities
- Own vaccine business performance, customer relationship, and experience; develop and execute tailored account plans with measurable objectives.
- Identify strategic customers, prioritize accounts, allocate resources, and convert customer/market knowledge into actionable commercial opportunities.
- Develop and own an account strategy that prioritizes appropriate use of company vaccines; align the account team to execute based on customer needs.
- Engage Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance, and internal partners to deploy appropriate solutions.
- Maintain in-depth knowledge of vaccination landscape (immunization schedules, quality measures, reimbursement, registry systems, school/public health requirements, uptake factors).
- Monitor competitors and market dynamics; recommend actions to grow/defend business.
- Provide peer leadership, mentoring, and coordination across reporting lines; ensure all activities comply with company policies.
Territory Coverage: State of GA (HQ: Atlanta)
Education
- Required: BA/BS
- Preferred: MA/MS/MBA in Business, Marketing, Science, Healthcare, or Public Health
Required Experience/Skills
- 5+ years in sales leadership/key account/marketing/strategy (prefer healthcare); 2+ years in sales leadership or strategic account management with high-influence public health/healthcare organizations.
- Build/develop senior customer relationships; strong interpersonal/communication skills; collaborative across reporting structures.
- Self-motivated, independent, analytical/problem-solving skills; proficient in Excel, PowerPoint, Word, Outlook; valid driver’s license; 25% travel.
Preferred Experience/Skills
- 2+ years working in/with vaccines; strong vaccination marketplace knowledge.
- Recent local market/customer knowledge; strategic/management role in public health or health system/medical group.
- Compliance knowledge for pharmaceutical/vaccine marketing/sales.
Required Skills: Account Management, Contract Management, Customer Needs Analysis, Data Analytics, Financial Acumen, Healthcare Trends, Identifying Sales Opportunities, Interpersonal Relationships, Key Account Planning, Managed Care Marketing, Market Research, Profit Planning, Sales Target Achievement, Strategic Thinking, Trend Analysis.
Application Instructions
- Apply through https://jobs.merck.com/us/en (deadline shown on posting; end date 06/9/2026).