US Head of Respiratory Provider Experience

Role Summary

The US Head of Respiratory Provider Experience leads the strategy to create a frictionless provider experience for Dupixent Respiratory, including COPD and Asthma, across cross-functional teams. The role focuses on making biologic initiation easier, simplifying office workflows, and strengthening prescribing confidence. It requires translating field insights into actionable improvements that reduce friction and improve efficiency for providers and office staff. The position reports to the US Franchise Head, Respiratory.

Responsibilities

• Lead the Provider Experience Strategy: Define and oversee a clear roadmap to enhance the experience of Provider and office staff from initial interest through ongoing patient management. Build and maintain a provider forum
• Simplify the Biologic Start Process: Identify and address pain points in the prescribing journey, including benefit verification, prior authorization, e-prescribing, and Hub interactions. Drive improvements that make it easier for Provider to start and manage patients on therapy.
• Optimize Office Workflows: Partner with field teams and digital partners to create practical tools and resources that streamline daily operations. Examples include workflow toolkits, “Dupixent Ready” office materials, and digital dashboards for tracking progress.
• Drive Experience-Based Innovation: Continuously gather feedback from Provider, office staff, and the field to design new approaches that improve satisfaction and efficiency. Pilot and scale ideas such as automated refill reminders, onboarding trackers, and digital support portals.
• Lead Cross-Functional Collaboration: Establish and chair a recurring “Ease of Doing Business” forum across Marketing, Sales, PSS. Align teams on shared insights, test new solutions quickly, and drive measurable improvements in the Provider journey.
• Ensure Consistency Across Channels: Partner with HCP Promotions, Digital, and Field Training teams to ensure all Provider touchpoints feel seamless and aligned with brand strategy.
• Use Data to Guide Improvements: Define key experience metrics such as time to first fill, satisfaction rates, and approval timelines. Translate insights into clear actions and communicate outcomes to leadership.
• Manage Partners and Agencies: Oversee external partners supporting workflow and onboarding initiatives. Hold agencies accountable for innovation, compliance, and measurable results.
• Champion Simplification and Executional Excellence: Advocate for operational efficiency and ease of doing business within the Respiratory franchise, ensuring that processes and materials are designed with the customer in mind.

Qualifications

• Required: 7–10 years of experience in HCP marketing, commercial operations, or field enablement within the pharmaceutical or biotechnology industry
• Required: Proven success driving initiatives that improve Provider engagement, office workflow, or adoption of specialty products
• Required: Experience working across functions including Marketing, Sales, Access, Medical, and Patient Support
• Required: Strong understanding of access dynamics, provider economics, and specialty workflow systems
• Required: Excellent analytical skills and the ability to turn insights into practical solutions
• Required: Collaborative, results-driven, and comfortable leading through influence
• Required: Outstanding communication and relationship-building skills
• Preferred: Biologic or specialty product experience
• Preferred: Familiarity with buy-and-bill and hub models
• Preferred: MBA or master’s degree in business, marketing, or health management
• Preferred: Experience leading customer experience or process improvement initiatives
• Preferred: Co-promote or alliance experience
• Preferred: Experience in respiratory or chronic disease areas