Trade Ops Manager - Pove

Responsibilities:
- Lead reconciliation of product returns with Revenue Accounting, Government Pricing, and the Trade Account Team to ensure accuracy and timely resolution.
- Serve as Trade Ops SME for global Order to Cash & ERP implementation.
- Manage processing of CREATES Act and Non-CREATES Act requests per internal policies, regulatory expectations, and business needs.
- Oversee Canadian 3PL management; coordinate with third-party logistics providers for performance, issue resolution, and compliance.
- Develop, maintain, and continuously improve SOPs supporting GDP and GxP quality.
- Partner with the Trade Account Team to identify, investigate, and resolve product distribution issues affecting customers, partners, or internal stakeholders.
- Assist with annual product sales reporting (compile, validate, deliver on time).
- Support trade operations processes aligned with internal controls, quality standards, and regulatory requirements.
- Monitor operational workflows and recommend process improvements.
- Act as key internal point of contact for trade and distribution operational matters.

Qualifications / Skills:
- Bachelor’s degree (Business, Supply Chain, Finance, Life Sciences, or related) or equivalent experience.
- Relevant experience in trade operations/distribution/supply chain/commercial/pharmaceutical operations.
- Experience in pharmaceutical/biotech/highly regulated environments.
- Cross-functional collaboration with Accounting, Government Pricing, Trade, Quality, and external partners.
- Experience managing/supporting 3PLs; knowledge of returns reconciliation and operational issue resolution.
- Experience drafting/maintaining SOPs and controlled documentation; familiarity with GDP and GxP.
- Strong analytical, organizational, problem-solving, and communication skills.
- ERP systems, reporting tools, Microsoft Office (especially Excel).

Education:
- Master’s degree preferred; alternatively, quantitative bachelor’s degree plus 3 additional years relevant experience.