Technology Specialist I/II, IT
Monte Rosa Therapeutics
August 25, 2026
Remote friendly (Boston, MA)
United States
IT
Automation & AI-Enabled Tooling
- Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil.
- Act as a technology advocate/translator between the lab bench and IT, surfacing AI copilots and agentic workflows that improve throughput, data quality, or turnaround time.
- Contribute to an automation-first culture by documenting reusable solutions.
General IT & Help Desk Support
- Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
- Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
- Support conference room A/V, Zoom Rooms, and office technology for hybrid collaboration.
- Maintain and improve IT documentation, knowledge base articles, and self-service resources.
Qualifications
- 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
- Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
- Solid fundamentals in Windows/macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).
- Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil.
- Act as a technology advocate/translator between the lab bench and IT, surfacing AI copilots and agentic workflows that improve throughput, data quality, or turnaround time.
- Contribute to an automation-first culture by documenting reusable solutions.
General IT & Help Desk Support
- Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
- Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
- Support conference room A/V, Zoom Rooms, and office technology for hybrid collaboration.
- Maintain and improve IT documentation, knowledge base articles, and self-service resources.
Qualifications
- 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
- Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
- Solid fundamentals in Windows/macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).