Technology Platform Manager- CRM
Johnson & Johnson
Full-time
Remote friendly (Jacksonville, FL)
United States
$100,000 - $172,500 USD yearly
IT
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Role Summary
Technology Platform Manager- CRM responsible for regional North America leadership of CRM-focused business technology projects, overseeing the CRM platform from conception to completion, and aligning technology strategies with business priorities.
Responsibilities
- Drive CRM-related programs and projects, including migration and platform enhancements to meet regional needs.
- Establish and nurture relationships with business and technology teams regionally and globally.
- Partner with Business Product Owner and commercial leaders to define strategy, roadmaps, business cases, and outcomes (OKRs, KPIs).
- Translate business strategy into technology solutions and communicate strategy across the organization.
- Be accountable for solutions and outcomes, including metrics and dashboards.
- Conduct experiments to test real-world success of proposed solutions.
- Estimate development effort to prioritize requirements and align IT capacity with priorities.
- Lead teams and deliver projects aligned to the platform’s vision, ensuring adherence to processes and standards.
- Collaborate with internal teams and enterprise architects to design scalable, flexible, and supportable systems aligned with technology strategy and standards.
Qualifications
- A bachelor’s degree or higher.
- 8+ years of equivalent business or technology experience.
- 8+ years in Digital, CRM, or Commercial-related technology, including multi-market CRM deployments with API-first architectures for mobile/web engagement.
- 5+ years of experience with Salesforce.com, Microsoft Dynamics, or other CRM platforms.
- 5+ years of leading Agile projects with globally diverse teams.
- Completed several full CRM implementations or complex IT projects from initiation to support.
- Experience building a digital ecosystem including user applications, architecture, integrations, and data strategy; preferred.
- Strong ability to learn complex business processes, work across domains, and communicate clearly.
- Experience leading technical workshops and documenting requirements and UAT scripts.
- Ability to balance enterprise, sector, and regional requirements; strong relationship-building skills.
- Organizational skills to manage multiple priorities; proficient in PowerPoint and Excel for data presentation.
- Familiarity with IT programming languages, databases, ETL tools, cloud architectures, and mobility solutions; preferred.
Skills
- Analytical reasoning, coaching, critical thinking, performance measurement
- Product development, product strategies, project management methodology
- Technical credibility, technical writing, organizational skills
Education
- Bachelor’s degree required