Technology Engineering Associate Director, Observability and Event Management
AbbVie
August 29, 2026
Remote friendly (North Chicago, IL)
United States
$141,500 - $268,500 USD yearly
IT
Job Description
The Associate Director will serve as the technical authority for Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprise’s monitoring, telemetry, and event lifecycle capabilities—enabling proactive detection, automated remediation, and data-driven engineering decisions.
Responsibilities:
- Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
- Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
- Lead the engineering portion of modern telemetry pipelines: OpenTelemetry, distribution tracing, log aggregation, and metrics platforms.
- Lead Event Management: event detection, correlation, enrichment, noise reduction, and automated response.
- Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification.
- Drive automation-first approaches for alerting, remediation, and event routing.
- Partner with architects, platform, and cloud engineering teams to embed observability/monitoring coverage into services, applications, infrastructure, and platforms.
- Lead tool selection, roadmap, and vendor management for observability and event platforms.
- Lead and develop a team responsible for enterprise observability services, including coaching and performance management.
- Mentor engineers and influence engineering culture toward proactive reliability and data-driven operations.
Qualifications:
- Bachelor’s Degree (IT, CS, or Business Admin) + 9 years OR Master’s + 8 years OR PhD + 4 years.
- Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds.
- Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards.
- Hands-on experience with event correlation, AIOps, and automation frameworks.
- Proficiency in ITIL Event Management, Incident Management, and Operations Control.
- Ability to translate telemetry into insights for engineering and leadership.
- Exceptional communication skills; ability to bridge technical and business audiences.
- Capacity to make timely decisions in a fast-paced environment.
- Ability to translate customer needs into roadmap product/service offerings.
- Ability to manage competing priorities across stakeholders.
The Associate Director will serve as the technical authority for Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprise’s monitoring, telemetry, and event lifecycle capabilities—enabling proactive detection, automated remediation, and data-driven engineering decisions.
Responsibilities:
- Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
- Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
- Lead the engineering portion of modern telemetry pipelines: OpenTelemetry, distribution tracing, log aggregation, and metrics platforms.
- Lead Event Management: event detection, correlation, enrichment, noise reduction, and automated response.
- Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification.
- Drive automation-first approaches for alerting, remediation, and event routing.
- Partner with architects, platform, and cloud engineering teams to embed observability/monitoring coverage into services, applications, infrastructure, and platforms.
- Lead tool selection, roadmap, and vendor management for observability and event platforms.
- Lead and develop a team responsible for enterprise observability services, including coaching and performance management.
- Mentor engineers and influence engineering culture toward proactive reliability and data-driven operations.
Qualifications:
- Bachelor’s Degree (IT, CS, or Business Admin) + 9 years OR Master’s + 8 years OR PhD + 4 years.
- Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds.
- Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards.
- Hands-on experience with event correlation, AIOps, and automation frameworks.
- Proficiency in ITIL Event Management, Incident Management, and Operations Control.
- Ability to translate telemetry into insights for engineering and leadership.
- Exceptional communication skills; ability to bridge technical and business audiences.
- Capacity to make timely decisions in a fast-paced environment.
- Ability to translate customer needs into roadmap product/service offerings.
- Ability to manage competing priorities across stakeholders.