Technology Engineering Associate Director, Observability and Event Management
AbbVie
August 08, 2026
Remote friendly (North Chicago, IL)
United States
$141,500 - $268,500 USD yearly
IT
The Associate Director will serve as the technical authority for Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprise’s monitoring, telemetry, and event lifecycle capabilities.
Responsibilities:
- Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
- Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
- Influence architecture and lead engineering for telemetry pipelines (OpenTelemetry, distribution tracing, log aggregation, metrics platforms).
- Lead Event Management capabilities: detection, correlation, enrichment, noise reduction, and automated response.
- Support and implement AIOps to improve signal-to-noise, reduce toil, and accelerate root-cause identification.
- Drive automation-first approaches for alerting, remediation, and event routing.
- Partner with architects, platform, and cloud engineering teams to embed observability/monitoring coverage into new and existing services, apps, infrastructure, and platforms.
- Lead tool selection, roadmap, and vendor management for observability and event platforms.
- Lead and develop a team for enterprise observability services (coaching, performance, capacity prioritization, skills development, alignment to enterprise priorities).
- Mentor engineers and influence engineering culture toward proactive reliability and data-driven operations.
Qualifications:
- Bachelor’s degree (IT, CS, or Business Admin) with 9 years’ experience OR Master’s with 8 years’ OR PhD with 4 years.
- Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds.
- Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards.
- Hands-on experience with event correlation, AIOps, and automation frameworks.
- Demonstrated proficiency of ITIL Event Management, Incident Management, and Operations Control.
- Ability to translate telemetry into insights for engineering and leadership.
- Exceptional communication and interpersonal skills; bridge technical and business audiences.
- Ability to make well-informed, timely decisions in a fast-paced environment.
- Ability to translate customer needs into roadmap offerings.
- Ability to manage competing stakeholder priorities.
Responsibilities:
- Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
- Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
- Influence architecture and lead engineering for telemetry pipelines (OpenTelemetry, distribution tracing, log aggregation, metrics platforms).
- Lead Event Management capabilities: detection, correlation, enrichment, noise reduction, and automated response.
- Support and implement AIOps to improve signal-to-noise, reduce toil, and accelerate root-cause identification.
- Drive automation-first approaches for alerting, remediation, and event routing.
- Partner with architects, platform, and cloud engineering teams to embed observability/monitoring coverage into new and existing services, apps, infrastructure, and platforms.
- Lead tool selection, roadmap, and vendor management for observability and event platforms.
- Lead and develop a team for enterprise observability services (coaching, performance, capacity prioritization, skills development, alignment to enterprise priorities).
- Mentor engineers and influence engineering culture toward proactive reliability and data-driven operations.
Qualifications:
- Bachelor’s degree (IT, CS, or Business Admin) with 9 years’ experience OR Master’s with 8 years’ OR PhD with 4 years.
- Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds.
- Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards.
- Hands-on experience with event correlation, AIOps, and automation frameworks.
- Demonstrated proficiency of ITIL Event Management, Incident Management, and Operations Control.
- Ability to translate telemetry into insights for engineering and leadership.
- Exceptional communication and interpersonal skills; bridge technical and business audiences.
- Ability to make well-informed, timely decisions in a fast-paced environment.
- Ability to translate customer needs into roadmap offerings.
- Ability to manage competing stakeholder priorities.