Technical Services Coordinator

Role Summary

Technical Services Coordinator at a King of Prussia, PA site. Responsible for maintenance of biopharmaceutical GMP equipment and laboratory assets supporting Clinical Supply operations within a manufacturing pilot plant and development laboratories. Manages service providers and third-party contractors, coordinating maintenance activities to support manufacturing and scientific schedules.

Responsibilities

• Equipment Maintenance and Compliance:
  • Maintain biopharmaceutical process equipment including laboratory benchtop, analytical, and pilot-scale equipment (e.g., mammalian cell culture single-use bag reactors, stainless steel microbial fermentors, centrifuges, protein purification/filtration systems, CIP systems, equipment washers, autoclaves).
  • Coordinate with internal technicians, vendors, and third-party contractors to execute timely maintenance activities to ensure all equipment remains cGMP-compliant and operating safely.
• Scheduling and Coordination:
  • Collaborate with stakeholders to proactively plan maintenance around manufacturing and scientific schedules.
  • Develop clear scopes of work for vendors and third-party contractors to ensure maintenance tasks are efficiently executed.
• Safety Compliance:
  • Manage and generate Safe Work Permits (PTW), Lock-out-Tag-out (LOTO), Hazardous Energy Control Procedures (HECP), and Job Hazard Analysis (JHA) for internal teams, service partners, and third-party contractors.
• Procurement and Documentation:
  • Generate purchasing requisitions for parts, maintenance services, and service contracts.
  • Follow up on receipt of parts/services and support invoicing processes.
• Troubleshooting and Problem-Solving:
  • Support equipment troubleshooting and participate in root-cause analysis for equipment-related failures using Six Sigma tools; provide recommendations to improve preventive maintenance task lists in line with manufacturer recommendations.
• Maintenance Excellence Deliverables:
  • Drive a culture of Maintenance Excellence by ensuring efficient processes for planning, scheduling, and executing preventive and corrective maintenance; foster partnerships to identify and implement opportunities for process improvement and long-term reliability.
• AI Integration in Maintenance:
  • Explore opportunities to leverage AI tools to enhance predictive maintenance, asset reliability, and maintenance operations; collaborate with cross-functional teams and external partners to evaluate and implement AI-driven solutions.
• Communication and Stakeholder Management:
  • Maintain open communication with management and operational areas including Facility Engineers, Maintenance/CMMS Engineers, Process Engineers, Safety Engineers, Manufacturing Operators/Supervisors, Validation specialists, Quality Assurance, Procurement, auditors, and external service contractors (e.g., HVAC, clean utilities, infrastructure, plumbers, automation engineers).
• On-Call Support:
  • Provide occasional off-hour on-call support for troubleshooting process equipment and utilities alarms.

Qualifications

• Minimum 4 years of experience in a GMP environment.
• Experience with equipment and systems, including preventive and corrective maintenance.
• Experience with CMMS systems (e.g., EAM, SAP) and Six Sigma tools for root-cause analysis.
• Experience with safety protocols and regulatory compliance requirements.

Preferred Qualifications

• Bachelor‚Äôs degree in Engineering, Life Sciences, Business or a related technical field; Vocational Technical School or Military training also highly considered.
• Experience implementing or exploring AI-driven solutions is a plus.
• Experience collaborating across diverse teams and managing multiple priorities.
• Excellent organizational, communication, and problem-solving skills.