Sr. Specialist, AI CRM Engineering

Role: Senior Specialist in AI CRM Engineering focusing on integrating AI-enabled features within the Veeva CRM/Vault CRM ecosystem to enhance field rep workflows. Responsibilities include developing and prototyping AI/ML functionalities such as next-best-action, call summaries, and sentiment analysis, as well as building predictive dashboards, supporting AI governance, and ensuring compliant deployment across SDLC phases. The role involves CRM integrations, data pipeline management, and cross-functional collaboration with Data Science teams, emphasizing responsible AI practices. Requirements: Bachelor's in Computer Science, Data Science, or related field; 5+ years in IT with 2+ years CRM experience (Veeva, Salesforce); 1.5+ years AI/ML exposure; experience with DataBricks, Python, AWS, APIs, and AI frameworks like OpenAI or Anthropic; strong analytical, problem-solving, and communication skills. Preferred: familiarity with Life Sciences CRM platforms, Generative AI projects, SQL, JavaScript, CI/CD tools, and enterprise AI application development within regulated environments. HighValue: Focus on AI/ML integration in life sciences CRM applications, experience with GxP and regulatory compliance, and working in global, collaborative teams. WorkSetup: likely hybrid or onsite at Princeton, NJ, with participation in agile ceremonies and cross-team coordination.