Role Summary
The Senior Operations Supervisor leads day-to-day operations at the plasma donor center, overseeing donor floor activities, supervising staff, and ensuring regulatory and quality compliance. As a senior frontline leader, this role serves as a shift resource, drives operational priorities, and provides direct support to the Center Manager to improve performance, donor satisfaction, and continuous improvement. Location: Baton Rouge, LA.
Responsibilities
- Serves as acting leader in the absence of the Center Manager as assigned. Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow.
- Oversees donor operations and supervises Center staff during assigned shifts, providing shift leadership, staffing coordination, task assignments, break schedules, and coaching of team members.
- Creates employee schedules to accommodate donor cycles.
- Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center; compiles and submits orders to vendors to meet inventory needs.
- Keeps the Center Manager informed of irregularities and provides action plans to improve and correct center deficiencies.
- Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
- Partners with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
- Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
- Learns and maintains familiarity with all applicable regulations and internal SOPs (FDA-approved SOP Manual, OSHA, CLIA, and cGMP).
- Supervises donor selection, plasma collection, and manufacturing records to maintain production standards in accordance with regulations and SOPs.
- Attends required training sessions, staff meetings, and other established activities.
- Ensures accurate and thorough documentation of necessary records.
- Under the Center Manager’s guidance, ensures the facility is neat and clean and equipment is in good working order.
- Submits timely and accurate reports as required by the Center Manager.
- Assists in the control of center donor funds as determined by the Center Manager.
- Participates in onboarding, training, and cross-training of staff to support center agility and performance.
- Maintains active communication with other service areas to ensure accurate documentation and quality.
- Leads by example in promoting safety, teamwork, and accountability; reports unsafe situations or conditions to area lead, supervisor, or manager.
- May be trained to repair plasma center equipment.
- Assists the Center Manager in any task necessary to pursue company objectives.
Qualifications
- Experience: Typically requires 6 years of related experience with phlebotomy, donor processing, and plasma processing duties, with demonstrated ability to handle difficult situations.
- Equivalency: Depending on area of assignment, related experience or a combination of related education and experience may be considered in place of stated requirements (e.g., 4 years of experience in lieu of an Associate’s degree plus 2 years, or a Bachelor's degree).
Skills
- Knowledge, Skills, and Abilities: Exceptional customer service skills; proficient in speaking and writing English, with legible handwriting; bilingual skills where applicable; ability to understand, explain, and follow SOPs and protocols; ability to work flexible scheduling; ability to perform in a highly regulated, operations-intensive, high-volume medical environment where donor and staff safety and product quality are paramount.
Education
- High school diploma or GED. CPR certified. Certifications: Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
Additional Requirements
- Occupational Demands: Work is performed in a plasma center with exposure to biological fluids and potential exposure to infectious organisms; exposure to electrical equipment; exposure to extreme cold in plasma freezers; PPE required; standing for 4–6 hours per day and sitting 1–2 hours per day; bending and twisting; frequent hand and foot movements; occasional lifting up to 50 lbs; hearing and vision requirements; ability to communicate effectively; works independently and with guidance; tasks vary with changing conditions.