Sr. Manager ServiceNow CMDB & Asset Governance
Legend Biotech
August 14, 2026
On-site
Bridgewater, NJ
IT
Role Overview:
Sr. Manager ServiceNow CMDB & Asset Governance is responsible for the integrity, accuracy, and governance of the Configuration Management Database (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow environment.
Key Responsibilities:
- Lead stabilization/transformation of ServiceNow CMDB and ITAM: improve data quality; govern multiple sources (Discovery, Intune, manual); establish ownership and lifecycle management.
- Own end-to-end CMDB lifecycle: CI class governance, CI identification/reconciliation, hardware asset tracking, and compliance reporting.
- Maintain ServiceNow CMDB (Polaris) across CI classes (compute, network, application, cloud, mobile); ensure data health.
- Administer identification rules, reconciliation policies, deduplication; manage Data Manager policies for bulk updates, retirement/deletion/archival.
- Build/maintain CMDB queries, Dynamic CI Groups, and health dashboards; ensure CMDB reflects correct service-impact after change.
- Design/operate ServiceNow MID Server clusters; troubleshoot ECC queue, connectivity failures, probe timeouts.
- Manage hardware asset lifecycle in ServiceNow (alm_hardware, cmdb_ci_hardware), including procurement/allocation/assignment/maintenance/retirement; maintain ownership/financial/location/support/legal entity data.
- Govern 3-tier asset onboarding model (Intune-first, ESC catalog item second, direct admin updates third); manage offboarding/state transitions via SCTASK resolver workflows.
- Integrate and maintain Microsoft Intune Graph Connector Plugin (sn_intune_integrat), Entra App registration auth, scheduled imports, staging/transform maps; monitor sync failures and field mappings; coordinate Entra ID user-device/CI associations.
- Build and maintain integrations using ServiceNow Table/Aggregate/Import Set/Attachment/Scripted REST APIs; create auth flows (OAuth 2.0, Basic, mTLS); develop Transform Maps/Business Rules/Scheduled Jobs; troubleshoot API/auth/transformation issues.
- Manage Discovery (MID Server), tune schedules/patterns/probes for hybrid (on-prem + Azure); resolve Discovery errors; produce CMDB health/compliance/lifecycle analytics; ensure GxP/audit/regulatory readiness.
- Act as SME and advise stakeholders; exercise autonomy to automate and improve efficiency.
Requirements:
- Bachelor’s degree in IT/CS/Business Administration or related.
- ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM, CIS-ITOM, or GRC); ITIL v4 (or similar).
- 8–12 years progressive IT experience; 3–5 years managing teams in end-user services/digital workspace environments in healthcare.
Preferred/Additional:
- Strong ServiceNow/CMDB fundamentals: data model, IRE, Discovery patterns/probes/sensors, CSDM alignment; identification rules/deduplication/Data Manager/CI class governance.
- Strong Microsoft Intune and Entra ID (Graph API) integration experience; ServiceNow scripting (Business Rules, Script Includes, Scheduled Jobs, REST Messages).
- Endpoint management (Intune/JAMF/SCCM); Excel (pivots/macros) and Power BI.
- REST API design, OAuth, JSON, scripted integrations; experience with Workday/HRSD modules desired.
- REST APIs/GraphQL/SOAP/gRPC/sFTP/Kafka/MQTT a plus.
Benefits (if permanent full-time):
- Medical/dental/vision; 401(k) with match; 8 weeks paid parental leave after 3 months; PTO including vacation/personal/sick/floating holidays + 11 company holidays; additional voluntary benefits.
Application instructions:
- Applicants must be authorized to work in the United States (E-Verify; complete Form I-9 if selected).
Sr. Manager ServiceNow CMDB & Asset Governance is responsible for the integrity, accuracy, and governance of the Configuration Management Database (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow environment.
Key Responsibilities:
- Lead stabilization/transformation of ServiceNow CMDB and ITAM: improve data quality; govern multiple sources (Discovery, Intune, manual); establish ownership and lifecycle management.
- Own end-to-end CMDB lifecycle: CI class governance, CI identification/reconciliation, hardware asset tracking, and compliance reporting.
- Maintain ServiceNow CMDB (Polaris) across CI classes (compute, network, application, cloud, mobile); ensure data health.
- Administer identification rules, reconciliation policies, deduplication; manage Data Manager policies for bulk updates, retirement/deletion/archival.
- Build/maintain CMDB queries, Dynamic CI Groups, and health dashboards; ensure CMDB reflects correct service-impact after change.
- Design/operate ServiceNow MID Server clusters; troubleshoot ECC queue, connectivity failures, probe timeouts.
- Manage hardware asset lifecycle in ServiceNow (alm_hardware, cmdb_ci_hardware), including procurement/allocation/assignment/maintenance/retirement; maintain ownership/financial/location/support/legal entity data.
- Govern 3-tier asset onboarding model (Intune-first, ESC catalog item second, direct admin updates third); manage offboarding/state transitions via SCTASK resolver workflows.
- Integrate and maintain Microsoft Intune Graph Connector Plugin (sn_intune_integrat), Entra App registration auth, scheduled imports, staging/transform maps; monitor sync failures and field mappings; coordinate Entra ID user-device/CI associations.
- Build and maintain integrations using ServiceNow Table/Aggregate/Import Set/Attachment/Scripted REST APIs; create auth flows (OAuth 2.0, Basic, mTLS); develop Transform Maps/Business Rules/Scheduled Jobs; troubleshoot API/auth/transformation issues.
- Manage Discovery (MID Server), tune schedules/patterns/probes for hybrid (on-prem + Azure); resolve Discovery errors; produce CMDB health/compliance/lifecycle analytics; ensure GxP/audit/regulatory readiness.
- Act as SME and advise stakeholders; exercise autonomy to automate and improve efficiency.
Requirements:
- Bachelor’s degree in IT/CS/Business Administration or related.
- ServiceNow certifications (e.g., CSA, CAD, CIS-ITSM, CIS-ITOM, or GRC); ITIL v4 (or similar).
- 8–12 years progressive IT experience; 3–5 years managing teams in end-user services/digital workspace environments in healthcare.
Preferred/Additional:
- Strong ServiceNow/CMDB fundamentals: data model, IRE, Discovery patterns/probes/sensors, CSDM alignment; identification rules/deduplication/Data Manager/CI class governance.
- Strong Microsoft Intune and Entra ID (Graph API) integration experience; ServiceNow scripting (Business Rules, Script Includes, Scheduled Jobs, REST Messages).
- Endpoint management (Intune/JAMF/SCCM); Excel (pivots/macros) and Power BI.
- REST API design, OAuth, JSON, scripted integrations; experience with Workday/HRSD modules desired.
- REST APIs/GraphQL/SOAP/gRPC/sFTP/Kafka/MQTT a plus.
Benefits (if permanent full-time):
- Medical/dental/vision; 401(k) with match; 8 weeks paid parental leave after 3 months; PTO including vacation/personal/sick/floating holidays + 11 company holidays; additional voluntary benefits.
Application instructions:
- Applicants must be authorized to work in the United States (E-Verify; complete Form I-9 if selected).