Sr Manager, Global Clinical Adoption Lead, MedTech Digital

Role Summary

Sr Manager, Global Clinical Adoption Lead, MedTech Digital — Santa Clara, CA. Drive post-implementation success and long-term value realization for MedTech Digital solutions, leading clinical adoption across priority sites and delivering scalable training and playbooks globally.

Responsibilities

• Clinical Relationship Management ‚Äì Serve as senior clinical point of contact for assigned sites; build trusted relationships with clinical teams, hospital IT/biomed, and executive sponsors.
• Adoption & Enablement ‚Äì Develop and execute site-level adoption plans; deliver education, job aids, and change-management activities that drive durable behavior change.
• Programs & Partnerships for Customer Benefit ‚Äì Stand up and lead cross-functional programs and partnerships aimed at improving clinical outcomes.
• Strategic Projects (as needed) ‚Äì Provide SWAT-style support to priority initiatives (e.g., new product pilots, workflow standardization, market launches); spin up/land programs, coordinate stakeholders, and ensure on-time delivery without losing focus on core adoption goals.
• Issue Resolution & Escalation ‚Äì Triage and resolve customer inquiries; coordinate cross-functional response to remove workflow blockers quickly and effectively.
• Program Metrics & Reporting ‚Äì Define and track adoption; provide clear user and executive updates.
• Feedback Loop to Product ‚Äì Support structured VoC; translate signals into requirements and experiments; close the loop with customers and internal teams.
• Success Planning & Value Realization ‚Äì Align on success criteria and benefits tracking with customer leadership; document outcomes and recommend expansion where appropriate.
• Global Contribution ‚Äì Author and refine reusable playbooks, training content, and change kits; localize with regional teams and support key international launches as needed.
• Cross-Functional Collaboration ‚Äì Partner with Product, Engineering, Clinical/Medical Affairs, Commercial, Marketing/Education, Quality/Regulatory, and Security/Privacy to align priorities and timing.

Qualifications

• A minimum of a bachelor‚Äôs degree within business, marketing, or relevant discipline is required. Advanced degree is preferred.
• 8+ years in Customer Success, clinical enablement, or program management for digital/technology-enabled solutions, with direct experience supporting clinical or operational users (health-system setting strongly preferred).
• Proven track record driving adoption, programs, and behavior change in complex, multi-stakeholder environments.
• Demonstrated ability to build partnerships that improve patient and clinician outcomes.
• Strong communicator with executive presence; converts ambiguity into a clear plan and closes loops quickly.
• Data-driven operator: defines KPIs, builds simple dashboards, and runs an operating cadence.
• Familiarity with product/implementation lifecycles, basic UX/UI collaboration, and EMR/IT/workflow integration concepts.

Skills

• Consulting, Critical Thinking, Cross-Functional Collaboration
• Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping
• Customer Relationship Management (CRM), Customer Retentions
• Customer Success Management (CSM), Fact-Based Decision Making
• Mentorship, Organizing, Performance Measurement
• Relationship Building, Sales Enablement, Sales Support
• Technical Credibility

Education

• Bachelor‚Äôs degree in business, marketing, or relevant discipline (Advanced degree preferred).

Additional Requirements

• Based in Santa Clara, CA; up to 50% travel (domestic and international).