Sr. Manager, CX Research

Role: Senior Manager, CX Research within Pfizer Digital leads qualitative and quantitative research efforts to inform colleague-centric product development. Responsibilities include designing, executing, and analyzing research studies independently, integrating AI tools into workflows, translating insights into actionable recommendations, managing multiple projects in an agile environment, and fostering stakeholder relationships. The role emphasizes behavioral and telemetry data analysis, application of experimental design, and proficiency with research platforms like Qualtrics and UserZoom. Requirements: Bachelor's or Master's in Human-Centered Design, Psychology, or related field; 5+ years (Master's) or 7+ years (Bachelor's) experience in CX, UX, or product research; expertise in behavioral and telemetry data analysis using Python or R; experience with AI integration into research workflows; strong project management skills. Preferred: applying behavioral insights to product design, cross-functional leadership, effective communication skills. High-value: focus on colleague experience, AI-enhanced research methodologies, behavioral and telemetry data, and fast-paced, cross-functional collaboration in a digital healthcare context.