Sr. Manager, CX Research

Role: Senior Manager, CX Research within Pfizer Digital & Technology, leading qualitative research, experimentation, and usability studies to inform colleague-centric product development. Responsibilities: design, execute, and analyze research studies end-to-end without external vendors; translate insights into actionable product recommendations; incorporate AI into research workflows for accelerated insights; collaborate with product managers to prioritize features; manage multiple concurrent projects; mentor junior researchers; advocate for customer-centric solutions; build strategic stakeholder relationships. Requirements: Bachelor's or Master's in Human-Centered Design, Psychology, or related field; 7+ years (Bachelor's) or 5+ years (Master's) in CX, UX, or product research; proficiency in qualitative and quantitative methods, experimental design, behavioral and telemetry data analysis using Python or R; experience integrating AI tools into research processes; strong project management and communication skills; familiarity with research platforms like UserZoom, Qualtrics, Medallia. Preferred: applying behavioral insights in product design, cross-functional leadership. High-Value: focus on colleague experience, behavioral and telemetry data analysis, AI integration, agile environment. Work setup: not specified.