Sr. Manager, CX Research

Role: Senior Manager, CX Research within Pfizer Digital & Technology, leading qualitative and quantitative research to inform colleague-centric product development. Responsibilities: design, execute, and analyze research studies independently, utilizing behavioral and telemetry data, integrating AI into workflows for rapid insights, and translating findings into actionable product recommendations; manage multiple projects and collaborate with cross-functional teams; mentor junior researchers and advocate customer-centric solutions. Requirements: Bachelor's or Master's in Human-Centered Design, Psychology, or related field; 7+ years (Bachelors) or 5+ years (Masters) in CX, UX, or product research; proficiency in qualitative and experimental research methods, statistical analysis (Python, R, Qualtrics, SPSS), and AI integration; experience managing concurrent projects in agile environments; strong data storytelling skills. Preferred: applying behavioral insights to product design, project management, and stakeholder engagement. High-Value: focus on colleague experience, AI-enhanced research workflows, fast-paced agile settings. Location: U.S., hybrid or remote, with no specified travel expectations.