Sr Manager, CSO Business and Process Lead
Biogen
June 30, 2026
Remote friendly (Cambridge, MA)
United States
Operations
About This Role
Sr Manager, Country & Site Operations (CSO) Business and Process Lead drives CSO business processes, governance, and operational improvements to deliver CSO strategic priorities.
Responsibilities
- Lead development and continuous improvement of CSO business processes, governance, and operational infrastructure
- Translate priorities into execution plans; track outcomes, risks, and delivery
- Drive initiatives across country delivery, site engagement, monitoring oversight, and continuous improvement
- Synthesize insights/data into actionable recommendations to improve decision-making and performance
- Lead resource planning, forecasting, and tracking across CSO sub-functions
- Develop dashboards and executive-ready reports on performance, capacity, and priorities
- Serve as Sub-Process Owner for key CSO processes to ensure governance and compliance
- Support process and system enhancements to improve execution and scalability
- Strengthen onboarding, knowledge sharing, and ways of working across CSO
Required Skills / Qualifications
- Bachelor’s degree in a scientific discipline
- 5+ years’ experience in clinical, country/site, or business operations within a drug development environment
- Proven ability to lead complex business processes and cross-functional initiatives in a matrixed organization
- Strong project/change management; ability to manage multiple priorities independently
- Demonstrated business process improvement and operational delivery experience
- Solid business/financial acumen (resource planning, budgeting, business cases, trade-off evaluation)
- Excellent stakeholder management/communication/negotiation to influence at senior levels
- Strong analytical mindset; ability to collect, synthesize, and interpret data
- Ability to operate in ambiguity and deliver practical, scalable solutions
- Proficiency in Microsoft Office and planning/reporting tools (e.g., Planisware, Clarity, Veeva, RBQM, Smartsheet or similar)
- Passion for clinical development, site-centric execution, and continuous improvement
Compensation / Benefits
- Base compensation range: $134,000–$179,000
- Medical/Dental/Vision/Life insurance; fitness & wellness reimbursement; short- and long-term disability; paid vacation (15+ days) and end-of-year shutdown; paid holidays; sick time; paid maternity/parental leave; 401(k) with match; stock purchase plan; tuition reimbursement up to $10,000/year; Employee Resource Groups participation
Sr Manager, Country & Site Operations (CSO) Business and Process Lead drives CSO business processes, governance, and operational improvements to deliver CSO strategic priorities.
Responsibilities
- Lead development and continuous improvement of CSO business processes, governance, and operational infrastructure
- Translate priorities into execution plans; track outcomes, risks, and delivery
- Drive initiatives across country delivery, site engagement, monitoring oversight, and continuous improvement
- Synthesize insights/data into actionable recommendations to improve decision-making and performance
- Lead resource planning, forecasting, and tracking across CSO sub-functions
- Develop dashboards and executive-ready reports on performance, capacity, and priorities
- Serve as Sub-Process Owner for key CSO processes to ensure governance and compliance
- Support process and system enhancements to improve execution and scalability
- Strengthen onboarding, knowledge sharing, and ways of working across CSO
Required Skills / Qualifications
- Bachelor’s degree in a scientific discipline
- 5+ years’ experience in clinical, country/site, or business operations within a drug development environment
- Proven ability to lead complex business processes and cross-functional initiatives in a matrixed organization
- Strong project/change management; ability to manage multiple priorities independently
- Demonstrated business process improvement and operational delivery experience
- Solid business/financial acumen (resource planning, budgeting, business cases, trade-off evaluation)
- Excellent stakeholder management/communication/negotiation to influence at senior levels
- Strong analytical mindset; ability to collect, synthesize, and interpret data
- Ability to operate in ambiguity and deliver practical, scalable solutions
- Proficiency in Microsoft Office and planning/reporting tools (e.g., Planisware, Clarity, Veeva, RBQM, Smartsheet or similar)
- Passion for clinical development, site-centric execution, and continuous improvement
Compensation / Benefits
- Base compensation range: $134,000–$179,000
- Medical/Dental/Vision/Life insurance; fitness & wellness reimbursement; short- and long-term disability; paid vacation (15+ days) and end-of-year shutdown; paid holidays; sick time; paid maternity/parental leave; 401(k) with match; stock purchase plan; tuition reimbursement up to $10,000/year; Employee Resource Groups participation