Sr. Field Clinical Coordinator - Charlotte (Carolinas)

Role Summary

The Senior Field Clinical Coordinator (Sr-FCC) uses BioMarin approved educational materials to educate patients on the safe and appropriate use of BioMarin marketed therapies. Sr-FCCs support Palynziq product initiation and ongoing therapy by collaborating closely with assigned clinics and the BioMarin account team (Field Sales and BioMarin RareConnections). Sr-FCCs do not provide medical advice. Sr-FCCs are based out of their homes and support 50-60 PKU patients from participating clinics in a designated geographical region.

Responsibilities

• Works closely with assigned clinics, BioMarin field sales organization, and BioMarin RareConnections (RC) personnel to ensure timely initiation of BioMarin therapy and adherence-related activities for patients enrolled in BioMarin RareConnections
• Works collaboratively in an account team (Account Manager, Case Manager, Clinical Coordinator) moving cases from referral to specialty pharmacy shipment to product start
• Conducts patient-level education with new patient starts including BioMarin product information (safety, efficacy, dosing, administration, storage), disease state awareness, injection training, and clinic specific protocols at their request
• Provides in-person support for self-administration of FDA-approved BioMarin marketed therapies as needed
• Utilizes motivational interviewing skills to empower patients to advocate for their own health needs. Provides reminders for medication, clinic-prescribed labs, and clinic appointments at times convenient to patients
• Conducts ongoing patient-level education on disease and product administration technique to support safe and appropriate use of therapy
• Participates in direct to patient educational events to raise patient awareness around disease state and appropriate BioMarin therapies. Typically conducted 3-4X/year on weekends and throughout the week

Qualifications

• 2+ years of Pharmaceutical experience as a patient educator
• 4+ years of direct patient care experience in rare disease
• Education as an allied health care professional
• Bachelor’s degree in Allied Health preferred or work experience equivalent
• Successful background check
• Valid Driver’s license and driving record

Skills

• Excellent interpersonal communication skills. Advances patients’ health journey through exceptional motivational interviewing and positive outcomes.
• Strong presentation skills. Ability to provide dynamic and engaging presentations to small and large groups
• Action oriented, tenacious, and anticipating obstacles and leading solutions
• High business acumen and focused on customized value to all levels of customer (internal and external)
• Adaptability, consistently picking up on the need to change personal, interpersonal, and leadership behavior quickly
• Expert navigation of all systems and can align resources to action plans
• Requires travel, up to 65% work week

Education

• Bachelor’s degree in Allied Health preferred or work experience equivalent

Additional Requirements

• Territory: Carolinas