Sr Director PSS, HCP Experience

Role Summary

Senior leadership role focused on transforming Sanofi's Patient Support Services (PSS) from the perspective of the healthcare professional (HCP) experience. Lead enterprise-wide initiatives to advance the PSS evolution within Sanofi’s specialty care portfolio, driving strategic outcomes, organizational performance, and market leadership. Build and guide a future-ready HCP PSS ecosystem through strategic planning, collaboration, and innovative solutions.

Responsibilities

• As a pivotal member of Sanofi's PSS Evolution & Strategy leadership team, architect and drive enterprise-wide transformation of PSS from the HCP experience perspective.
• Lead large complex initiatives, direct organizational strategy, and drive measurable business outcomes that advance Sanofi's market leadership in PSS.
• Drive enterprise-wide strategic vision and multi-year transformational initiatives across Sanofi's specialty care portfolio.
• Strategically align and mobilize your team and cross-functional partners toward enterprise objectives, optimizing resources to maximize business impact and organizational effectiveness.
• Partner with PSS senior leadership to shape strategy and implementation planning.
• Establish thought leadership in patient access innovation, setting industry benchmarks and standards.
• Champion data-driven frameworks guiding enterprise-level decision making.
• Develop solutions to complex healthcare access challenges through forward-thinking strategies and innovation.
• Build, develop and lead a high-performing team of strategists focused on evolving and building a future-ready HCP PSS ecosystem.
• Drive talent acquisition, development, and succession planning.
• Foster a culture of innovation, accountability and measurable business impact.
• Lead direct reports and cross-functional matrix teams through strategic alignment, design and build phases for large strategic initiatives.
• Own multi-year strategic planning with direct accountability for business outcomes.
• Establish enterprise-level KPIs and performance metrics that drive business growth and oversee large enterprise vendor management.
• Architect comprehensive strategic roadmaps guiding PSS evolution of the HCP experience.
• Lead enterprise-wide transformation initiatives impacting multiple therapeutic areas.
• Build strategic partnerships with key stakeholders across Specialty Care and General Medicine business units.
• Drive organizational change management and adoption at scale.

Qualifications

• Required: Bachelor's degree in Business, Life Sciences, or related field
• Required: 10-12+ years progressive leadership experience in pharmaceutical/healthcare with at least 5+ in Patient Support Services
• Required: Demonstrated experience managing multi-million-dollar budgets
• Required: Deep understanding of PSS landscape, including hub services, patient access, and healthcare provider needs
• Required: Proven ability to lead both directly and indirectly
• Required: Demonstrated ability to lead cross-functional teams through multiple large complex projects simultaneously
• Preferred: Advanced degree (MBA, PharmD)
• Preferred: Proven executive presence with ability to influence
• Preferred: Track record of driving enterprise-wide transformation with measurable business impact
• Preferred: Excellent communication and collaboration skills across all organizational levels
• Preferred: Ability to think strategically and translate vision into actionable plans

Education

• Bachelor's degree in Business, Life Sciences, or related field