Sr. Director, Head of Field Reimbursement & Patient Access Liaisons -Job ID 1754

Role Summary

Sr. Director, Head of Field Reimbursement & Patient Access Liaisons – lead and oversee strategy, execution, and performance of Field Reimbursement Managers (FRMs) and Patient Access Liaisons (PALs); develop national field strategy to optimize patient access, support, education, and adherence; serve as a key member of the Patient Services leadership team and Field Leader Forum to ensure collaboration with internal and external stakeholders with a patient-first focus.

Responsibilities

• Define, develop, and execute the overarching field strategy for FRMs and PALs to support patient access and provider/patient engagement
• Build and lead a high-performing field reimbursement/patient access team to proactively support providers and patients in overcoming access and reimbursement challenges
• Align field strategies with brand objectives, overall Patient Services objectives, and corporate objectives to drive impact and measurable outcomes
• Serve as a thought leader and advisor to senior leadership on trends, challenges, and opportunities in patient access and reimbursement
• Directly lead, coach, and develop a team of direct reports who have responsibility for managing regional field teams
• Establish clear performance metrics and ensure consistent execution across field teams
• Ensure field activities comply with all regulatory, legal, and compliance standards
• Partner cross-functionally with Market Access, Commercial, Medical Affairs, Compliance, and other stakeholders to ensure alignment
• Implement systems, processes, and tools to optimize team effectiveness and efficiency
• Represent the organization with key external stakeholders including healthcare providers, patient advocacy groups, and specialty pharmacies
• Identify insights from the field and translate them into actionable strategies to enhance patient access and support

Qualifications

• Bachelor’s degree required; advanced degree (MBA, MPH, NP, PharmD or related field) strongly preferred
• 12+ years of progressive experience in field reimbursement, patient services, market access, field sales, or related functions within the biotech/pharmaceutical industry. Field reimbursement experience is required.
• 5+ years proven success managing and leading national field teams, preferably across both provider and patient facing teams
• Demonstrated ability to develop and execute field strategies that support brand objectives, drive patient outcomes and organizational impact
• Strong leadership skills with experience managing and developing high-performing teams
• Deep knowledge of reimbursement processes, access challenges, HUB services, specialty pharmacy distribution, clinical education, and patient support services
• Excellent communication, collaboration, and influencing skills with the ability to work effectively across internal teams and external stakeholders
• Strong problem-solving and analytical skills to navigate complex access and operational challenges
• Expected field and home office travel up to 50%

Skills

• Strategic planning and execution
• Team leadership and development
• Regulatory, legal, and compliance awareness
• Cross-functional collaboration
• Market access and reimbursement expertise
• Data analysis and actionable insights
• Effective communication and stakeholder management

Education

• As listed in Qualifications

Additional Requirements

• Travel: Up to 50% for field/home office