Sr. Customer Rep., Sales GHH -- Worcester
Merck
September 04, 2026
Full-time
Remote
Worldwide
Sales
Role: Vaccine Customer Representative (VCR) supporting immunization efforts within Worcester, MA, focusing on customer education, product promotion, and improving vaccine uptake. Responsibilities: engage healthcare providers, deliver product and marketplace insights, assist with contract management and business reviews, and develop territory-specific plans aligned with company policies. Maintain comprehensive vaccine knowledge, including CDC schedules, and act as the primary contact for key accounts to identify business opportunities and enhance immunization rates. Collaboration involves working with local customer teams and cross-functional stakeholders. Qualifications: Bachelor's degree with 3+ years sales experience or equivalent healthcare/scientific background with at least 6 years of experience; valid driver's license mandatory. Skills include strong customer engagement, business planning, data analysis, and technical communication. Preferred: vaccine-specific experience and knowledge of marketing/sales functions. Development stage: commercial, with a focus on provider-based vaccine delivery. Work setup: remote with 75% travel; territory includes Worcester, MA. High-value specifics: vaccine portfolio, immunization rate improvement, healthcare provider engagement, and public health outcomes.