Sr. Analyst, T&E Lead

Role Summary

Travel & Entertainment Expense (T&E) Reimbursement Lead – Sr Analyst. Role focuses on end-to-end T&E processes, reporting to the Sr. Manager, T&E, and supporting a fast-paced team.

Responsibilities

• Act as point of escalation to ensure timely remediation of issues related to Concur, corporate cards, and TMC
• Review key reporting and metrics to monitor compliance, operational efficiency and quality of service; provide reporting and analysis to leadership
• Drive process enhancements using automation/RPA
• Develop and lead training sessions for travelers and managers
• Audit and manage payment of expense reports using SAP Concur ensuring adherence to company policy
• Support the team on system audit rules, reminders, system settings and employee data update
• Expertise on travel and expense management tools, functionality, customizations, and reporting
• Provide global customer support for SAP Concur Expense and Individually/Company Billed Statement Programs
• Ensure the proper application of global and local/regional expense and travel policies and procedures
• Corporate Card administration for the corporate credit card program
• Identify, capture, and communicate issues to management
• Maintain user help desk, respond to inquiries about expense reporting application, provide support and engage in solutions to user problems to ensure user satisfaction
• Efficiently manage month-end activities related to expense management
• Support data collection on Internal/External auditors for US GAAP, ICFR and STAT Audit requirements
• Support team in resolving technical issues for interface to ERP

Qualifications

• Required: 4+ years of direct experience in a T&E role
• Required: Prior experience with working for a multinational company
• Required: In depth knowledge of T&E tool (Concur) and resources
• Required: Good communication and analytical skills
• Required: Concur project handling experience
• Required: Exposure to SAP
• Required: Good Accounting Skills